At a Glance
- Tasks: Connect with customers through phone, chat, and email to create memorable experiences.
- Company: Join the ALDO Group, a leader in customer service and retail.
- Benefits: Earn $19/hour plus performance bonuses, with hybrid work options.
- Other info: Flexible schedules available; training provided to set you up for success.
- Why this job: Make a real difference during the busy holiday season while honing your skills.
- Qualifications: Fluency in French and English, with a passion for helping others.
The predicted salary is between 19 - 19 $ per hour.
TEMPORARY CUSTOMER SERVICE EXPERTNovember 9, 2026 - January 8, 2027 Love helping people?
Thrive when things move fast?
This could be for you.
We're looking for energetic, outgoing Customer Service Experts to join our Customer Contact Center team for the busy holiday season.
If you genuinely enjoy connecting with people, have a natural sense of empathy, stay positive when things get busy, and are motivated by both delivering great customer experiences and achieving your goals, we'd love to meet you.
You'll support SPERRY and G.
BASS customers across North America, helping make every shopping experience easy, personal and memorable.
Fluency in both French and English is required, as you'll interact with customers across Canada and the United States.
The Details Work model: Hybrid, 1-2 days in office per week
Contract: November 9, 2026 - January 8, 2027Hours of operation: Monday-Sunday, 8:00 AM-6:00 PM ESTCompensation: $19.00/hour + possibility of a weekly performance-based bonus The ALDO Group will provide the equipment you need, including a laptop, monitor, keyboard, mouse, and headset.
For remote work, you'll need a dedicated, distraction-free workspace and a stable high-speed internet connection.
You will: Connect with SPERRY and G.
BASS customers through phone, chat and email Create genuine, personalized connections and memorable customer experiences Help customers with purchases and resolve post-purchase questions from start to finish Take ownership of customer situations and aim for First Contact Resolution Document customer interactions accurately in our Customer Relationship Management platform Stay up to date on products, processes and procedures Work toward individual and team performance goals Represent the ALDO Group values of Love, Respect and Integrity Choose Your Schedule Scheduled shifts will fall between 8:00 AM and 6:00 PM EST.
You'll select one of the following schedules averaging 30-37.5 hours per week: Option 1Working days: Saturday, Sunday, Monday, Tuesday & Wednesday Days off: Thursday & Friday Option 2Working days: Sunday, Monday, Tuesday, Thursday & Friday Days off: Wednesday & Saturday Option 3Working days: Friday, Saturday, Sunday, Monday & Tuesday Days off: Wednesday & Thursday Option 4Working days: Monday, Tuesday, Wednesday, Thursday & Friday Days off: Saturday & Sunday
- Your
- First
Week: Let's Get You Ready!Training takes place Monday, November 9 through Friday, November 13, 2026, from 9:00 AM to 5:00 PM EST.
Full attendance during training is required.
No exceptions.
Monday & Tuesday: In person at our Ville Saint-Laurent Head Office Wednesday-Friday: Remote via Microsoft Teams Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%Additional review of training materials outside scheduled training hours may be required Ready to Jump In?If you're friendly, empathetic, and motivated, enjoy a challenge and like turning customer interactions into great experiences, we'd love to hear from you.
Bring your personality, your customer-service mindset and your positive energy to our team this holiday season
Customer Service Agent in Montréal employer: Jobboom
Join a leading player in the damage insurance sector that values autonomy, collaboration, and initiative. With a flexible 35-hour work week, comprehensive benefits including collective insurance and professional development opportunities, you will thrive in a dynamic environment that encourages employee participation in organizational growth. Enjoy competitive salaries, free parking, and the necessary equipment to work effectively both in the office and from home.
