At a Glance
- Tasks: Provide top-notch technical support and help clients solve problems.
- Company: Join a leading Canadian immersive tech company transforming entertainment experiences.
- Benefits: Competitive salary, comprehensive benefits, wellness allowance, and paid time off.
- Other info: Enjoy a hybrid work schedule and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Tech-savvy with strong communication skills and a passion for helping others.
The predicted salary is between 47250 - 57750 $ per year.
I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.
Mission
Reporting to the Technical Support Manager, you'll provide exceptional technical and customer support to international clients. You'll play a key role in troubleshooting, documenting best practices, and contributing to continuous product improvement.
Your main responsibilities will include:
- Providing technical assistance via phone and email to clients (institutional, commercial, and consumer).
- Managing technical escalations with engineering and ensuring full resolution.
- Accurately documenting support cases in internal systems.
- Supporting process improvement and customer experience initiatives.
- Assisting occasionally with client installations or on-site support.
- Contributing to special projects to enhance service quality and tools.
- Ensuring high customer satisfaction with quick, professional, and empathetic service.
Your profile
You're a tech-savvy, service-oriented problem solver who enjoys helping clients and finding creative solutions in a fast-paced, international environment.
What we're looking for:
- College diploma in electronics, IT, or equivalent experience.
- Minimum 2 years in technical support and customer service.
- Excellent command of French and English (Spanish or Portuguese is an asset).
- Basic networking knowledge (DHCP, VPN, DNS) and remote support tools (TeamViewer, LogMeIn, RDP).
- Strong working knowledge of Windows and Microsoft Office.
- Analytical mindset, autonomy, and strong sense of ownership.
- Great communication and interpersonal skills.
- Willingness to be part of an on-call rotation and collaborate within a small, dynamic team.
Working Conditions
- Permanent, full-time position based in Longueuil (hybrid schedule: 2 days on-site).
- Day shift, Monday to Friday (8am-6pm).
- On-call rotation one week every 5-6 weeks (with compensation).
- Competitive salary, based on experience.
- Comprehensive benefits package including:
- Group insurance (50% employer-paid after 3 months).
- Telemedicine program (Dialogue).
- Vacation + 3 personal days.
- Paid holiday closure period.
- Wellness allowance ($225/year).
Technical Support & Customer Service Specialist in Longueuil employer: Jobboom
Join a leading player in the damage insurance sector that values autonomy, collaboration, and initiative. With a flexible 35-hour work week, comprehensive benefits including collective insurance and professional development opportunities, you will thrive in a dynamic environment that encourages employee participation in organizational growth. Enjoy competitive salaries, free parking, and the necessary equipment to work effectively both in the office and from home.
