At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot network issues in a dynamic environment.
- Company: Join Robert Half, a leader in talent solutions with a focus on community impact.
- Benefits: Enjoy competitive pay, 3 weeks vacation, 4-day work weeks, and strong health benefits.
- Other info: Work independently with opportunities for professional growth and development.
- Why this job: Make a difference in your community while advancing your IT career with great perks.
- Qualifications: 2+ years of IT support experience and solid networking skills required.
The predicted salary is between 65000 - 75400 $ per year.
Robert Half is looking to hire a Desktop Support specialist to join a company that is looking to expand their operations to continue making a difference in their community. This posting is for an existing vacancy that is offering stability, growth and great work culture!
Role: Desktop Support Analyst
Type: Full time Permanent
Location: Northern Ontario Region - Please inquire for more information
Compensation: $65k to $75.4k + 3 Weeks Vacation (Additional sick days) + 4 Day work weeks + Strong Benefits (100% coverage with RRSP) + Cell phone Expense + Mileage Expense
Requirements:
- Core Technical Duties: Handle end-to-end network troubleshooting, manage Microsoft 365, Entra ID, and Intune administration, deploy Windows endpoints via Autopilot, and resolve or escalate support tickets within SLA guidelines.
- Qualifications & Screening: Requires 2+ years of MSP or multi-client IT support experience, hands-on TCP/IP and networking expertise, a valid driver's licence, a clear criminal record check, and eligibility for law enforcement security screening.
- Schedule & Perks: Standard Monday to Friday day shift with rotational on-call duties, offering an earned four-day work week post-probation and comprehensive benefits including health coverage, RRSP matching, and paid training.
- Professional Expectations: Requires strong independent judgment for lone on-site work, excellent plain-language communication skills, meticulous ticket documentation, and deep respect for community protocols.
- Minimum of 2 years of experience providing IT support in an organizational or multi-client environment.
- Hands-on knowledge of desktop support, service desk processes, computer hardware, and hardware or software installation.
- Working experience with Microsoft 365, Entra ID, Active Directory, Intune, and related user and device administration tools.
- Solid understanding of TCP/IP, corporate networking concepts, and basic network troubleshooting in business environments.
- Familiarity with technologies such as Cisco, Citrix, Mac computers, and mobile device support is considered an asset.
- Valid driver's licence and ability to travel for on-site support as required.
- Successful completion of a criminal record check and eligibility to meet law enforcement security screening requirements.
- Strong communication skills, careful documentation habits, and the ability to work independently with sound judgment.
Desktop Support in Kenora employer: Jobboom
Join a leading player in the damage insurance sector that values autonomy, collaboration, and initiative. With a flexible 35-hour work week, comprehensive benefits including collective insurance and professional development opportunities, you will thrive in a dynamic environment that encourages employee participation in organizational growth. Enjoy competitive salaries, free parking, and the necessary equipment to work effectively both in the office and from home.
