At a Glance
- Tasks: Lead IT Operations team, enhance help desk support, and implement automation solutions.
- Company: Join Jobber, a dynamic tech company focused on improving workplace technology.
- Benefits: Enjoy competitive salary, flexible work schedule, and opportunities for professional growth.
- Other info: Work in a collaborative environment with potential for travel and career advancement.
- Why this job: Make a real impact by leading a team and innovating IT support processes.
- Qualifications: Experience in help desk management, ITSM, and hardware lifecycle management required.
The predicted salary is between 82800 - 101200 $ per year.
Lead Jobber’s IT Operations team in Edmonton or Vancouver, combining help desk leadership, automation, and workplace technology four days weekly. As Manager, IT Operations, you will lead IT Coordinators while improving support for Jobberinos across Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. You will oversee help desk performance, hardware lifecycle management, office IT, and AI-assisted service channels. The role partners with Employee Experience, IT Engineering, People, Finance, Security, vendors, and facilities.
Key Responsibilities:
- Lead, coach, and manage the IT Coordinator team
- Own help desk health, service levels, trends, and experience
- Improve recurring support through root-cause fixes and automation
- Manage hardware provisioning, inventory, shipping, and lifecycle
- Support offices, meeting rooms, and company-wide all-hands
Requirements:
- Help desk experience with ITSM, ITIL, Jira, queues, and SLAs
- Support-team leadership with coaching and accountability experience
- Hands-on hardware procurement, inventory, and lifecycle management
- Office IT and AV support experience for large live events
- Availability in Edmonton or Vancouver four days weekly; travel approximately 10%
Bring help desk leadership, hardware expertise, and automation focus to Jobber’s expanding IT Operations function.
IT Operations Manager Help Desk Automation in Vancouver employer: Jobber
At Jobber, we pride ourselves on being an exceptional employer that fosters innovation and collaboration. As the Lead AI Systems Engineer, you'll be at the forefront of transformative AI initiatives, working in a dynamic environment that values your expertise and insights. With a strong focus on employee growth, cutting-edge technology, and a supportive work culture, Jobber offers a unique opportunity to make a meaningful impact while advancing your career in the heart of a thriving tech community.
