Elevate customer success with Jobber as a Retention Specialist. Engage directly with at-risk customers to provide meaningful solutions and strengthen their experience.
As a key member of the Customer Success team, you will actively help prevent churn and foster long-term relationships with clients in Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. Utilize exceptional communication skills and problem-solving acumen to address concerns and translate Jobber's offerings into impactful solutions tailored to each client's needs.
Key Responsibilities:
- Engage with customers at risk of cancellation
- Conduct proactive outbound retention calls
- Facilitate scheduled value sessions for customers
- Uncover root causes of churn risk
- Protect and retain recurring revenue
Requirements:
- Experience in high-volume, customer-facing environments
- Genuine curiosity about customer challenges
- Strong verbal communication skills
- Ability to influence outcomes through consultative conversations
- Adaptability in a growing environment
Help ensure Jobber customers succeed by connecting them to solutions that drive their long-term growth.
Retention Specialist at Jobber in Kitchener employer: Jobber
At Jobber, we pride ourselves on being an exceptional employer that fosters innovation and collaboration. As the Lead AI Systems Engineer, you'll be at the forefront of transformative AI initiatives, working in a dynamic environment that values your expertise and insights. With a strong focus on employee growth, cutting-edge technology, and a supportive work culture, Jobber offers a unique opportunity to make a meaningful impact while advancing your career in the heart of a thriving tech community.
