Guide home service businesses through Jobber onboarding using customer service, product expertise, and AI-assisted workflows in a weekday schedule.
As a Customer Onboarding Specialist, you will manage a portfolio of new customers through activation during their first 90 days. You will consult on Jobber features, workflows, integrations, and digital payments while building trusted relationships. The role supports structured milestones and scalable customer engagement.
Key Responsibilities:
- Guide customers from kickoff through activation milestones
- Explain Jobber features, workflows, and integrations
- Recommend tailored solutions for business needs
- Use AI-assisted workflows for preparation and follow-ups
- Collaborate with Sales, Customer Success, and R&D
Requirements:
- Customer service experience in high-touch settings
- Experience onboarding customers to complex products
- Comfort with playbooks, milestones, and metrics
- Experience using modern CRM and scheduling tools
- Hands-on comfort using AI tools daily
Apply customer service, product consulting, and relationship-building skills to help Jobber customers achieve successful onboarding.
Customer Onboarding Specialist SaaS in Edmonton employer: Jobber
At Jobber, we pride ourselves on being an exceptional employer that fosters innovation and collaboration. As the Lead AI Systems Engineer, you'll be at the forefront of transformative AI initiatives, working in a dynamic environment that values your expertise and insights. With a strong focus on employee growth, cutting-edge technology, and a supportive work culture, Jobber offers a unique opportunity to make a meaningful impact while advancing your career in the heart of a thriving tech community.
