Senior Facilities Manager in Toronto

JLL is seeking a dynamic Senior Facilities Manager to oversee a nation-wide marketing client. There are 5 offices downtown Toronto with a flagship location at 33 Bloor Street (moving to 25 Ontario Street in new year) and other sites across Canada. This newly elevated role goes beyond traditional facilities management - we are building a high-performing team to deliver white-glove service across 300,000 square feet of premium workspace. You'll lead this team in day-to-day operations, partner with our soft services vendor, and work with a client who values excellence. The ideal candidate brings high energy, executive presence, and exceptional communication skills to create seamless workplace experiences from end to end. This role is on-site downtown Toronto at the flagship office but will travel to the nearby sites (within walking distance) as well as visit the Montreal site (1/4ly approx.) and other sites as needed.

What your day-to-day will look like:

• Facilities Operations
  • Oversee day-to-day facilities operations across multiple office locations throughout Canada.
  • Ensure all sites are maintained to high operational, safety, and appearance standards.
  • Manage preventive maintenance programs and coordinate corrective maintenance activities.
  • Support office moves, expansions, renovations, and workplace projects as required.
  • Monitor building systems including HVAC, electrical, plumbing, fire/life safety, and security systems.
• Vendor and Contract Management
  • Manage third-party service providers including janitorial, maintenance, security, and other facilities vendors.
  • Lead vendor selection, contract negotiations, service level management, and performance reviews.
  • Ensure vendors comply with company policies, safety requirements, and regulatory standards.
• Financial Management
  • Develop and manage operating budgets for multiple facilities.
  • Review and approve invoices, monitor expenses, and identify cost-saving opportunities.
  • Prepare financial forecasts and support annual budget planning processes.
• Health, Safety, and Compliance
  • Ensure compliance with applicable health, safety, environmental, and building regulations.
  • Lead emergency preparedness and business continuity planning for assigned locations.
  • Conduct regular site inspections and risk assessments.
  • Support incident management and corrective action follow-up.
• Stakeholder and Workplace Management
  • Serve as the primary facilities contact for employees, business leaders, landlords, and vendors.
  • Partner with workplace, HR, IT, and project teams to support workplace initiatives and employee experience programs.
  • Respond to escalations and resolve facilities-related issues in a timely and professional manner.
• Leadership and Reporting
  • Provide leadership and guidance to facilities staff and onsite teams where applicable.
  • Track and report key operational metrics, service performance, and project updates.
  • Drive continuous improvement initiatives across the portfolio.

Required Qualifications

• 7+ years of facilities management experience, including responsibility for multiple sites or a regional portfolio.
• Strong leadership and team management skills.
• Strong knowledge of commercial building operations and facilities best practices.
• Experience managing budgets, vendors, and service contracts.
• Familiarity with workplace health and safety regulations in Ontario and Quebec is considered an asset.
• Proficiency with Microsoft Office and facilities management systems (CMMS/IWMS platforms).
• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred.
• Able to travel to other sites in Canada (25%).
• Professional designation such as FMP, CFM, RPA, or similar is considered an asset.