Property Manager in Toronto

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

The Property Manager plays a vital role in delivering exceptional property management and tenant experiences across a diverse portfolio of office and industrial properties in the Greater Toronto Area. Leading property operations and supporting the portfolio's strategic objectives, you'll manage essential operational, financial, and compliance functions that keep our properties running at peak performance. This position champions JLL's Culture of Communication, Collaboration, and Trust while ensuring every tenant interaction reflects our commitment to service excellence. You'll be instrumental in maintaining operational efficiency, financial accuracy, and regulatory compliance while fostering strong tenant relationships and maximizing property value.

This is an exciting opportunity to contribute directly to JLL's business objectives by supporting property performance, tenant satisfaction, and operational excellence across a premier portfolio of commercial properties.

What your day-to-day will look like:

• Manage daily operations and maintenance of assigned property portfolio of office and industrial properties, ensuring cost-effective operations and quality service delivery.
• Oversee small team and assist with property administration while monitoring lease administration processes including renewals, amendments, and tenant-specific lease exceptions.
• Prepare and monitor annual operating budgets, capital budgets, and monthly variance reports while minimizing accounts receivable liability.
• Coordinate, monitor and assist with capital improvements; monitor tenant improvements throughout the project lifecycle.
• Negotiate, review, and supervise service contracts and maintenance agreements to ensure optimal value and service levels.
• Build and maintain strong tenant relationships through regular communication, prompt issue resolution, and organized events and presentations.
• Coordinate with leasing teams and brokers to support successful leasing initiatives and achieve occupancy objectives.
• Ensure compliance with environmental regulations, health and safety policies, and implement staff training programs.
• Partner with Operations Supervisor/Manager to oversee staffing, building systems, equipment, and parking facility operations.
• Liaise with management, consultants, and professionals on insurance matters, liability issues, and incident investigations.
• Maintain visibility and availability to tenants while implementing service quality programs and supporting company operations.

Required Qualifications:

• Post-secondary education required; Bachelor's degree in Business Administration, Real Estate, Property Management, or related field preferred.
• 5+ years of progressive commercial property management experience with proven track record of portfolio management.
• Strong financial acumen with experience in budget preparation, variance analysis, and financial reporting.
• Excellent communication and interpersonal skills for tenant relations and team collaboration.
• Knowledge of building operations, maintenance practices, service contract management, and capital project experience.
• Understanding of environmental regulations, health and safety compliance requirements.
• Proficiency in property management software (YARDi) and Microsoft Office Suite.
• Valid driver's license and reliable vehicle to travel between properties as needed.

Preferred Qualifications:

• Professional property management certification (CPM, RPA, or ARM) preferred.
• Experience managing class A/B office buildings and industrial properties preferred.
• Demonstrated track record of achieving occupancy targets and maintaining high tenant retention rates.
• Experience leading small teams and mentoring junior property management staff.
• Familiarity with capital project management from planning through execution and closeout.
• Previous experience negotiating and managing complex service contracts and vendor relationships.
• Track record of championing communication, collaboration, and trust in team environments while contributing to strategic property initiatives.
• Aptitude for implementing innovative property management solutions and adapting to evolving market conditions.

At JLL, we shape the future of real estate for a better world. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.