Operations Support Specialist in Montréal

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

This position is hybrid, based in Montreal, Canada. The selected candidate will be required to perform some work onsite 2-3 days a week.

Position Responsibilities:

• Become an authority on several production system installations in terms of managing the technical aspects of the applications.
• Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation.
• Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades.
• Work with System requirements with internal and external stakeholders.

Basic Qualifications (Required Skills/Experience):

• 3+ years in software development or advanced technical support role.
• Good knowledge in Python language.
• Good knowledge of Unix and/or Linux.
• Good knowledge with shell scripting.
• Familiar with AWS concepts.
• Good knowledge in version control systems such as Git.
• Fluency in English language.

Preferred Qualifications (Desired Skills/Experience):

• 5+ years in software development or advanced technical support role.
• Particular interest in technical problem solving.
• Experience with AWS.
• Experience with RAVE.
• Knowledge of Kubernetes is beneficial.
• Customer relationship experience is advantageous.
• Highly responsible, able to take ownership of issues.
• Strong technical & analytical aptitude.
• Able to work independently and within a team.

Typical Education/Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience).

Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Why You Should Join:

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:

• Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents.
• Employer paid life and AD&D insurance.
• A health care spending account.
• Short and long term disability insurance.
• Virtual health.
• Fitness reimbursement program.
• DPSP and RRSP retirement plans.
• 3 weeks of PTO for new hires.
• Employee Assistance Program.
• 2 days off to volunteer annually (effective in 2026).
• Employee referral program (effective in 2026).
• Flight rewards and flight stipend (effective in 2026).