Shape JD Sports' online customer experience from Vancouver HQ through analytical order management and responsive multichannel support. Hybrid work is included.
As a Customer Experience Representative, you will develop a best-in-class online experience for JD Sports customers. The work combines customer service, e-commerce order processing, digital sales support, and analytical problem solving. You will help optimize customer satisfaction and retention while addressing customer inquiries and concerns.
Key Responsibilities:
- Respond to inquiries through phone, email, and live chat
- Maintain and update customer orders and information
- Process orders through appropriate shipping and handling channels
- Create customer support initiatives and strategies
- Support revenue growth and existing customer retention
Requirements:
- One or more years in call centre or retail environments
- Experience in e-commerce, customer service, or digital sales
- Exceptional analytical and problem-solving skills
- Proficiency in Microsoft Excel and Microsoft Office applications
- Organization, initiative, adaptability, and deadline management
Apply analytical order management, e-commerce knowledge, and customer support skills to strengthen JD Sports' online experience.
E-Commerce Customer Experience Representative in Vancouver employer: JD Sports Canada
JD Sports Canada is an exceptional employer that fosters a dynamic and inclusive work environment at our Dufferin Mall location. We prioritize employee growth through comprehensive training programs and offer competitive benefits, ensuring our team members feel valued and empowered to excel in their roles. Join us to be part of a community-focused culture that not only drives sales but also champions personal development and teamwork.
