At a Glance
- Tasks: Lead IT operations and support for a growing solar energy company in Africa.
- Company: Join Jaza, a pioneering company empowering communities with clean energy solutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Work with an international team and gain exposure to diverse markets.
- Why this job: Shape the future of IT in a fast-growing company making a real impact.
- Qualifications: 5+ years in global IT management and experience with software rollouts.
The predicted salary is between 126000 - 154000 $ per year.
Company Overview
Jaza is working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, we’ve achieved over 4 million battery swaps, providing approximately 225,000 people access to clean, affordable energy. We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com.
Position Overview
The Group IT Manager owns and runs Jaza’s company-wide IT, workplace tooling, access, device lifecycle, and front-line support. This is an operational role first, meeting the company’s immediate need to stand up and run IT well; security, governance, and broader IT strategy are areas to grow into over time. The Group IT Manager is Jaza's senior IT hire and is accountable for all company IT: operations, security, data protection and IT controls. The role is deliberately both hands-on and strategic.
Key Responsibilities
- Enterprise IT Strategy & Governance: Formulate, implement, and audit company-wide IT, data protection laws of each operating country, and cybersecurity policies to ensure complete compliance with global and local data protection legislation. Lead the evaluation, business-case development, and change management strategies for introducing new enterprise software. Standardize Jaza’s global IT stack, defining hardware baselines and software requirements that scale effortlessly across all global offices and operational Hubs.
- Information Security & Cyber Risk Management: Design and implement robust company-wide information security frameworks covering Identity and Access Management (IAM), Multi-Factor Authentication (MFA), and zero-trust network architectures. Establish and maintain corporate cyber risk registries, mitigation logs, and vulnerability tracking systems to protect Jaza's intellectual property and employee data.
- Global Vendor Strategy & Procurement Governance: Define the governance and allocation models for all software licenses and global hardware procurement. Manage high-level relationships with global hardware suppliers, negotiating master service agreements, bulk procurement contracts, and strategic partnerships.
- Regional Front Line Oversight: Design and manage First-Line Technical Support and daily tactical workflows. Supervise In-Country IT Officers, ensuring structural alignment, high performance standards, and security compliance.
KPIs
- Build and manage first-line IT support, ticketing SLAs, and daily workflows for all Jaza staff.
- Maintain fundamental cybersecurity standards across the organization.
- Oversee software licensing allocation and global hardware procurement to ensure cost-effective, scalable operations across regions.
Why You Should Apply
Be part of one of the most exciting growth phases at Jaza. We’ve proven our model, now we’re scaling fast, and your work will directly shape our teams, culture, and long-term impact, giving you a front-row seat to meaningful systems-building and rapid organizational growth. Work with an international team across Canada, China, Tanzania, Nigeria, Kenya, Uganda, and the United States, gaining exposure to diverse markets, leadership styles, and cross-cultural collaboration that will accelerate your professional growth.
Qualifications Experience & Qualifications:
- 5+ years managing IT at a global company with global operations, ideally within a multi-country, high-growth environment.
- Demonstrated success leading large-scale software rollouts from vendor selection through to successful employee adoption.
- Working knowledge of African data protection laws and security frameworks, with experience writing IT policies from scratch.
- Proven experience solving complex cross-border network constraints.
- Strong capabilities in vendor negotiation, stakeholder management, and translating complex technical risks into business-oriented solutions.
- Experience managing a distributed team, including remote and matrix reporting lines.
Must have skills:
- Identity & Access Management (IAM/MFA)
- Mobile Device Management (MDM / Endpoint Compliance)
- IT Asset Lifecycle & Inventory Management
- Enterprise SaaS & Directory Administration (Google Workspace / M365)
- IT Service Desk Operations & SLA Management
- Vendor Negotiation & Software License Management
- Multi-Country IT Operations & Remote Team Leadership
- Practical Cybersecurity & Incident Response
- Data Privacy & Compliance (Local/Regional Data Protection Laws)
Group IT Manager in Halifax employer: Jaza
Jaza is an exceptional employer dedicated to empowering communities in Sub-Saharan Africa through innovative solar-powered solutions. With a strong focus on employee growth, Jaza fosters a collaborative and inclusive work culture where team members are encouraged to become leaders and entrepreneurs. Working at Jaza not only offers the chance to contribute to meaningful change but also provides exposure to diverse markets and professional development opportunities across multiple countries.
