Elevate customer interactions with JAN-PRO as a Customer Service Representative in Kitchener, Ontario. Play a critical role in customer satisfaction and franchise support through effective communication and problem-solving.
As a Customer Service Representative, you will serve as the main contact for customers and franchise owners. With a focus on conflict resolution and responsiveness, this role requires dedication and a proactive approach to service excellence. Candidates with at least two years of customer service experience are preferred to effectively handle calls, complaints, and requests from our valued clients.
Key Responsibilities:
- Conduct customer service calls for evaluations and follow-ups
- Log and manage customer complaints, developing resolution plans
- Process customer requests including service suspensions and changes
- Handle missed cleans, establishing necessary fines
- Manage cancellations and transfers, striving to retain accounts
Requirements:
- High school diploma; college diploma preferred
- Minimum 2 years of customer service experience
- Strong Microsoft Office skills, especially Excel and CRM
- Excellent communication skills in English
- Proven leadership and problem-solving capabilities
Bring your organizational and time management skills to enhance customer experiences at JAN-PRO in Kitchener.
Contact Details:
JAN-PRO of Southwestern Ontario Recruitment Team
