Supply Chain Coordinator in Baie-D'Urfé

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments.

Come join us to stay true to our mission of delivering ONLY the best customer service!

• Department : Logistics
• Position Type : Full-Time
• Reports to : Senior Supply Chain Specialist

Role Summary

The Supply Chain Coordinator supports inbound logistics operations, ensuring accurate data management, timely shipment coordination, and compliance with company standards.

This role focuses on shipment booking, documentation, customs clearance, and process improvement initiatives within JAM’s logistics framework.

The coordinator is responsible for fulfilling logistics KPIs, maintaining supplier operational procedures, and collaborating with internal and external partners to resolve shipment issues.

Key Responsibilities (PO Management Excluded)

• Handle shipments from booking to receipt in JAM Inbound Management system, including customs, ocean, and other transport modes.
• Analyze lead time performance and report on goods in transit (weekly/monthly).
• Support building and maintaining logistics supplier operational procedures (SOP) with internal clients, suppliers, and other departments.
• Fulfill logistics KPIs and dashboards; manage reporting for internal and external clients.
• Prepare and confirm document packages for customs clearance; communicate and follow up with customs brokers and forwarders.
• Review and validate freight costs; resolve receiving issues and claims with warehouse and transport companies.
• Ensure shipping methods comply with local, state, federal, and international regulations.
• Collaborate with internal teams and external partners to resolve shipment-related issues.
• Propose and implement solutions for difficult or unexpected transportation situations.
• Support process improvements and participate in logistics meetings.
• Ensure strong customer service and maintain close working relationships with clients and carriers.
• Track and trace shipments daily; receipt of shipments in ERP system.
• Audit customs invoices for accuracy and support duty drawback applications.
• Improve internal systems and procedures on an ongoing basis.
• Required Education & Experience
• College diploma or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 5 years’ experience in logistics/traffic coordination (international shipments preferred).
• Familiarity with ERP systems (Oracle/JD Edwards) and Fresh Service.
• Working knowledge of Incoterms 2020.
• Experience with customs regulations (Canada and USA) is an asset.

Skills & Qualifications

• Strong organizational and time management skills; ability to set priorities and work under pressure.
• Excellent communication skills (written/verbal) and strong interpersonal skills.
• Demonstrated ability to work harmoniously in a team, autonomously, and remotely.
• Proficiency in Microsoft Office 365 applications (Excel, Vlookup, Pivot table, Teams, etc.).
• Strong attention to detail, analytics skills, and problem-solving abilities.
• Fluently bilingual (English and French, spoken and written).
• Excellent customer service experience.
• Ability to follow defined procedures and standards while learning new tasks and processes.
• Assets / Nice-to-Have
• Air or ocean import with freight forwarding experience.
• CIFFA I & II certificates and CCS are considered an asset.
• Dangerous Goods certificate and/or experience.
• F&W / Lacey Act understanding of requirements
• Purchasing experience.
• Passion for the transport industry and a drive to succeed.
• Why Join Us
• Ready to join our team? Here’s why …
• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team
• Workplace Commitments

We are committed to providing a safe and healthy work environment.

All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully.

We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers.

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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