At a Glance
- Tasks: Lead the workplace experience, ensuring a safe and welcoming environment for all employees.
- Company: Join Wealthsimple, Canada's top financial innovator with a vibrant culture.
- Benefits: Enjoy top-tier health benefits, generous vacation days, and flexible work options.
- Other info: Be part of a diverse team committed to innovation and collaboration.
- Why this job: Make a real impact on workplace operations and enhance employee experiences.
- Qualifications: 6-8 years in Workplace Operations with strong vendor management skills.
The predicted salary is between 82800 - 101200 $ per year.
Wealthsimple is Canada’s leading financial innovator, offering a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending, and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration.
About the Team
Great work happens in spaces designed for it. Wealthsimple's Workplace Operations team is responsible for delivering safe, functional, and welcoming environments for our people. We believe in unreasonable hospitality - going beyond what's expected, in ways big and small, to remove friction and create space for people to focus on what matters.
About the Role
As Lead, Workplace Operations, you own the experience of the physical workplace itself: the systems, facilities, F&B, and workplace safety that every Wealthsimpler relies on, across every hub in Canada and the US. You set the roadmap and govern the standard for all of it, end to end. This is a hands-on operational role reporting to the Senior Manager, Real Estate Operations within People Operations.
What you’ll do:
- Own the annual workplace operations roadmap across all hubs, set priorities against department goals, and drive programs from planning through rollout.
- Act as the primary escalation point for operational issues where there is no established playbook.
- Run day-to-day workplace operations across building systems, facilities, F&B, and physical space, setting the service standard across hubs and ensuring issues are resolved quickly, consistently, and with a hospitality mindset.
- Own the maintenance and physical space lifecycle across all locations, including preventive maintenance, reactive repairs, capital planning, minor works, moves, and refurbishments.
- Lead workplace vendor and contract management, including sourcing and vetting partners, RFPs, contract standards, SLAs, performance management, and escalation.
- Own the workplace operating budget across all hubs, set the annual envelope, allocate spend across programs and sites, manage forecasting and approvals, and drive cost optimization while maintaining service standards.
- Own a visible, proactive workplace health and safety framework across all locations, keeping requirements, processes, and practices aligned with local regulations.
- Turn ticketing, utilization, occupancy, and service data into decisions that improve workplace operations and inform portfolio planning.
Skills you’ll bring:
- 6-8+ years in Workplace Operations, Facility Management, or Property Management, with real ownership of programs, budgets, and vendor relationships.
- An activated vendor network: contractors, trades, facilities vendors you already know and trust.
- Hands-on experience running minor works and moves from scope to completion.
- Contract and RFP experience: you can turn a service need into a standard, run the RFP process end to end and negotiate the SLA yourself.
- A data-driven approach: you build the framework and the measurement to inform workplace decisions.
- Strong communicator, built for change.
- Working knowledge of Ontario's Occupational Health and Safety Act (OHSA), along with building code and fire safety requirements.
Who you are:
- High agency. You see a gap and close it.
- Comfortable with ambiguity and shifting priorities.
- An instinct for hospitality.
- A builder. You’d rather design the scalable solution than patch around the same problem again.
- Steady under pressure.
Why Wealthsimple?
- Top-tier health benefits and life insurance.
- Long-term group savings with employer match.
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year.
- 90 days away: work outside Canada for up to 90 days per year.
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people.
Lead, Workplace Operations in Toronto employer: Jaide Health
Cohere is an exceptional employer that fosters a collaborative and mission-driven culture, making it an ideal place for professionals looking to make a significant impact in the AI industry. With a strong focus on employee growth, we offer extensive benefits including generous vacation time, health and dental coverage, and a supportive environment for career development. Our Toronto headquarters, along with global offices, provides a dynamic work atmosphere where innovative ideas thrive and every team member's contributions are valued.
