Associate, Physical Security in Toronto

Wealthsimple is Canada’s leading financial innovator, offering a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending, and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration.

The Corporate Physical Security and Protective Services team sits within Wealthsimple’s Regulatory division. We keep our people, offices, and visitors safe — from access control and our on-site guard program to emergency preparedness, investigations, and executive protection. We’re focused on building a security program that gets ahead of problems instead of just reacting to them.

Reporting to the Senior Manager, Corporate Physical Security & Protective Services, you’ll be the face of security in our Toronto office — the first person employees, visitors, and guards turn to when something comes up. This role exists to give our team more room to build: you’ll own how we respond day to day in the office, and lead the security awareness program that helps everyone at Wealthsimple understand their part in keeping each other safe. Please note, this role is based in our Toronto office 5 days/week and is not eligible for remote work.

What you’ll do:

• Serve as the first point of contact for security in the office, handling visitor management, temporary badging, and in-person concerns from employees and visitors.
• Lead content creation and day-to-day delivery of our security awareness program, including training on badging, visitor management, and emergency procedures.
• Respond to security incidents and see each one through to resolution, documenting everything.
• Investigate routine workplace incidents — like access violations, thefts, and disturbances — and elevate sensitive or high-risk matters.
• Coordinate daily with on-site guards on coverage, post order compliance, and shift handovers, and report issues so they get addressed with our vendor.
• Process access requests, badge issuance, and deactivations in our access control and video management systems, flagging anomalies and gaps as you find them.
• Support our emergency preparedness program — floor warden coordination, drills, and tabletop exercises — and help draft security policies, procedures, and event risk assessments.
• Assist with executive protection and travel security when needed, from logistics to travel monitoring.

Skills you bring:

• 2+ years of experience in physical security, risk assessment, emergency response, customer-facing communications, or a related role.
• Post-secondary education in security management, risk management, criminal justice, communications, or a related field, or equivalent professional experience.
• Experience de-escalating tense situations with clients, visitors, or employees, with composure and discretion.
• Clear, concise writing — you can produce incident reports, procedures, and advisories that people actually read.
• Good judgment about what you can handle and what to elevate, and the ability to manage several priorities at once.

Nice to have:

• Experience in fintech or financial services.
• Hands-on experience with security and ticketing platforms like Genetec and Jira.
• A valid First Aid and CPR certificate.
• A PSP or CPP designation from ASIS, or progress toward one.
• Interest in growing into executive protection or intelligence analysis work.

Who you are:

• Calm under pressure — you stay composed when things get tense, and people feel safer because you’re there.
• Approachable and clear — you can walk a new hire through our badging process or settle a frustrated visitor with the same ease.
• Thorough and consistent — you follow procedures, document your work accurately, and notice when a process isn’t working.
• Clear on your scope — you handle routine matters on your own and elevate early when something needs a second set of eyes.
• Someone who takes ownership — you follow your work through, raise issues before anyone asks, and want to grow into bigger responsibilities.
• Curious about how to make security part of the culture, not just a set of rules.

Why Wealthsimple?

• Top-tier health benefits and life insurance.
• Long-term group savings with employer match, through Wealthsimple for Business.
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year.
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS.
• We are a hybrid team with over 1,500 employees across North America.

We’re committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we’ll work with you to make sure you have what you need.