Aftersales Business Development Specialist – Canada in Mississauga

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Aftersales Business Development Manager, you will play a key role in supporting strategic initiatives aimed at increasing parts sales, enhancing customer retention, and improving the overall customer experience within Customer Service. This position is ideal for someone with strong analytical and critical thinking skills, a keen interest in the luxury automotive market, and a collaborative mindset. You will work closely with internal teams, retailers, and external business partners to help drive performance and support business objectives.

WHAT TO EXPECT:

• This role offers a dynamic and varied work environment, with opportunities to contribute to multiple projects and build relationships across the organization.
• Key responsibilities include:
• Support the execution of strategic initiatives to help increase parts sales and other KPIs across the retailer network.
• Assist in the coordination and tracking of CPP sales incentive programs and other promotions.
• Monitor and report on parts sales and other Aftersales KPI performance.
• Support customer initiatives aimed at enhancing customer loyalty and retention.
• Assist in managing customer engagement programs, including branded goods and service events.
• Support market research initiatives to identify competitive trends and contribute to informed decision-making.
• Track and report on competitor Aftersales activities and pricing strategies.
• Collaborate with the Customer Service team on diverse projects and operational activities.
• Perform other support duties as required.

WHAT YOU WILL NEED:

• Bachelor's degree in Business Administration, Marketing, or equivalent work experience.
• Minimum of 5 years of experience in Aftersales business development, preferably in the luxury automotive industry.
• Collaborative team player with strong skills in analyzing and interpreting data to drive informed decision-making.
• High level of proficiency with MS suite of product.
• Proven track record of achieving sales targets and improving customer retention.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job. Be part of an international, inclusive, and open-minded company.

Thank you for your interest in working for us, we love it here and think you will too!

Jaguar Land Rover Canada, ULC is an equal opportunity employer. It is the policy of JLR Canada to extend equal employment and advancement opportunities to job applicants and employees without regard to race, religion, color, national origin, sex, veteran status, marital status, sexual orientation, age, disability, or any other category protected by applicable federal, state, provincial and local laws.