Our client, an early-stage marketplace startup helping Canadians manage their homes, is looking for an Operations Coordinator to join the team!
What You'll Do
- Be a key point of contact for customers, handling calls, emails, and support requests
- Own customer issues end-to-end and find solutions quickly
- Coordinate with customers, service providers, and the internal team to keep operations running smoothly
- Manage support tickets, billing questions, and payment issues
- Identify recurring problems and help improve processes as the company scales
What We're Looking For
- 1-3 years of experience in customer service, operations, hospitality, support, or another customer-facing role
- Strong communication skills and a great phone presence
- Highly organized with strong attention to detail
- Calm, empathetic, and solutions-oriented
- Comfortable taking ownership and working independently
- Curious, resourceful, and excited to learn in an early-stage startup
- CRM/helpdesk experience is a plus
Why This Role Is Exciting
- Join an early-stage company where you'll have a real impact on how the business operates
- Work closely with leadership and have visibility across the business
- Help build processes from the ground up rather than inherit a fixed playbook
- Strong opportunity to grow into broader operations, customer experience, or marketplace leadership as the company scales
Operations Coordinator in Toronto employer: Jagger
Join a dynamic startup in the heart of the furniture manufacturing industry, where creativity meets collaboration. As a Design Lead, you'll thrive in a supportive work culture that values innovation and teamwork, while enjoying opportunities for professional growth and development. With a focus on hands-on leadership and direct client engagement, this role offers a unique chance to shape custom designs and lead a passionate team in a vibrant environment.
