At a Glance
- Tasks: Deliver exceptional IT support and build strong client relationships in a hybrid work environment.
- Company: Join IX Solutions, a trusted IT partner driving digital transformation.
- Benefits: Mentorship opportunities, competitive salary, and a supportive growth-focused culture.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by leveraging technology to enhance client success.
- Qualifications: 2 years of IT consulting experience and expertise in Microsoft 365 and Azure.
The predicted salary is between 62100 - 75900 $ per year.
This position requires the successful candidate to currently reside in Calgary, Alberta.
Company Profile
IX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
Position Summary
This role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.
The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements. The position reports to the Manager, Client Experience.
The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time-sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.
IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.
Is This Position A Fit For You?
- Possess generalist skills with expertise in Microsoft 365 and Azure
- Are looking for mentorship and opportunity to grow.
- Excel in translating business requirements into technical needs
- Thrive on building and maintaining client partnerships
- Are committed to client success
What You’ll Do Here
- Provide top-level IT support and technical delivery services across diverse client environments
- Grow and nurture strong client relationships
- Configure and maintain Microsoft 365 productivity and security solutions
- Manage technology solutions on Microsoft Azure cloud services
- Support Microsoft Windows Server environments
- Participate in an afterhours support rotation
- Develop and maintain documentation related to technical practices and client support processes
- Perform escalations with consistent ownership through to issue resolution
- Learn new tools, methods, and technologies relevant to our clients needs
Qualifications/Expertise
- Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
- Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
- Experience with deployment, management, and maintenance of Microsoft Server environments
Analyst, Client Experience – Calgary employer: IX Solutions Ltd.
At IX Solutions, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our Network Consultants enjoy a supportive environment that encourages professional growth through continuous learning and development opportunities, all while making a significant impact on our clients' digital transformations. Located in a vibrant tech hub, we offer competitive benefits and the chance to work with cutting-edge technologies, ensuring that our team members thrive both personally and professionally.
