Customer service and organization define this Community Associate role at IWG in Richmond, British Columbia. Support customers onsite across varied business needs.
As a Community Associate, you will build professional relationships while managing administrative and support requests within an IWG centre. You will help with Wi-Fi access, packages, meeting rooms, projectors, printing, invoices, and service tickets. The role also supports networking events and prospect conversations.
Key Responsibilities:
- Prepare the centre before opening and check customer areas
- Respond to Wi-Fi, package, meeting room, and printing requests
- Connect calls and ensure services are accurately charged
- Sort mail and communicate package availability to customers
- Organize networking events, invitations, and centre posters
Requirements:
- Strong communication and professional relationship-building abilities
- Customer service experience, ideally one or more years
- Ownership of problems and practical solution-finding
- Confidence using Microsoft Office and basic IT equipment
- Legal eligibility to work in Canada and age eighteen or older
Bring customer service, adaptability, and administrative support skills to help IWG customers succeed in Richmond every day.
