Join IT Solutions as a Senior Technician for Managed Services and showcase your troubleshooting expertise. Support diverse clients while advancing your career in a dynamic environment.
As a Senior Technician, you'll be integral in managing escalated service requests and providing on-point technical assistance. This role prioritizes effective communication and exceptional customer service, ideal for candidates looking to solve complex technical challenges. A commitment to continuous improvement is essential as you support our clients in navigating the evolving tech landscape.
Key Responsibilities:
- Investigate incidents to determine resolutions using best practices
- Resolve escalated client issues in a timely manner
- Provide detailed support documentation throughout the process
- Collaborate with internal teams and clients to drive outcomes
- Lead training sessions to enhance junior technician capabilities
Requirements:
- Bachelor's degree or relevant IT experience
- Minimum 3 years in a helpdesk environment
- At least 2 years managing network and data center technologies
- Skilled in Windows desktops and servers up to the current version
- Experience in ticketing systems like ConnectWise Manage
Utilize your technical skills and leadership to achieve excellence with IT Solutions in the Managed Services sector.
