IT Advantage is seeking a Senior Help Desk Analyst to provide front line support for a public sector education initiative. You will troubleshoot issues, manage tickets, and ensure access to enterprise applications for a large user base.
You will work with external stakeholders and internal teams, document processes, and maintain knowledge bases to improve resolution times and system stability across multiple applications.
Senior Help Desk Analyst — Enterprise App Support in Ottawa employer: IT Advantage
IT Advantage is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals passionate about driving transformation in the public sector. With a strong focus on employee growth, we offer continuous learning opportunities and support for career advancement, all while working on meaningful projects that impact communities across Canada. Located in a vibrant area, our team enjoys a dynamic environment that encourages creativity and teamwork, ensuring that every employee feels valued and empowered to make a difference.
