At a Glance
- Tasks: Lead and support teams in cleaning, catering, and front-of-house services.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for growth.
- Other info: Be part of a diverse and inclusive team that values your contributions.
- Why this job: Make a real impact on workplace culture and employee wellbeing.
- Qualifications: Experience in team leadership and excellent communication skills required.
The predicted salary is between 40500 - 49500 $ per year.
We are seeking a Soft Services Team Leader to support the cleaning team, catering team, front-of-house team, and wider soft services operation. The successful candidate will take ownership of the touchpoint journey and build strong working relationships with colleagues, customers, and clients.
We are looking for an individual who can manage onsite ISS placemakers, support ISS management and the Workplace Experience Lead, and help create a workplace environment that improves wellbeing, productivity, and company culture. The role will also focus on identifying opportunities to enhance the onsite service experience and support new initiatives in line with the ISS Global Strategy.
Key Responsibilities
- Lead and support the cleaning, catering, front-of-house, and soft services teams.
- Manage onsite soft service ISS placemakers and promote a positive team culture.
- Own and enhance the end-to-end touchpoint journey for customers and guests.
- Build and maintain effective relationships with colleagues, customers, clients, and stakeholders.
- Support ISS management and the Workplace Experience Lead in delivering workplace experience objectives.
- Identify and implement opportunities for continuous improvement and service enhancement.
- Ensure all activities are carried out in line with Health and Safety regulations and standards.
- Drive service excellence by meeting and exceeding agreed service levels while maintaining high levels of team engagement and motivation.
Professional and Personal Competencies/Qualifications
- Experience leading or managing a team.
- Knowledge of facilities management and client relationship management.
- Relevant corporate, office, or customer service experience.
- Excellent communication and interpersonal skills.
- Strong time management and organisational abilities.
- Ability to identify opportunities for continuous improvement and change.
- Good stakeholder and relationship management skills.
- Ability to work independently and as part of a team.
- Motivated, committed, and flexible approach.
- Experience using Microsoft Office applications.
- Good understanding of Health and Safety requirements.
Read more in Peterborough employer: ISS Facilities Services
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Located in Peterborough, our inclusive work culture fosters professional growth and development, ensuring every team member has the opportunity to make a meaningful impact while enjoying a supportive environment. With a commitment to diversity and corporate responsibility, we offer a rewarding career where you can thrive and contribute to enhancing the workplace experience for all.
