At a Glance
- Tasks: Support onboarding, troubleshoot issues, and enhance customer experience with our quality management software.
- Company: Join Isolocity, a growing B2B SaaS company focused on quality management solutions.
- Benefits: Enjoy remote work, flexible hours, health insurance, and performance bonuses.
- Other info: Be part of a fun, supportive team with opportunities for growth and quarterly meet-ups.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: Experience in Quality Assurance, strong attention to detail, and excellent communication skills.
The predicted salary is between 63000 - 77000 $ per year.
About Isolocity
We are a growing B2B Saa S company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.
Isolocity provides quality management software to industries such as Manufacturing, Vape, Food, Health Sciences, and Cannabis, helping organizations streamline compliance and improve operational efficiency.
The Ideal Candidate
We are looking for a motivated, detail-oriented, customer-focused individual who can support onboarding, troubleshoot issues, and understand customer needs and priorities.
You will guide customers through the self-service learning path, host Q&A sessions, monitor onboarding progress, and continually improve the onboarding experience.
You will also provide ongoing support throughout the customer lifecycle to ensure long-term success.
This role includes supporting the custom configuration of each client's quality management system, importing quality data, and delivering platform support.
You will act as a key partner in customer satisfaction during onboarding and assist existing customers with day-to-day questions to ensure confident, effective use of the platform.
- Key Traits & Requirements
- Background in Quality Assurance or compliance using a QMS
- Strong attention to detail and data accuracy
- Excellent organization and time‐management skills
- Ability to work independently and collaborate in a remote team
- Strong written and verbal communication
- Proactive in managing responsibilities and tracking client progress
- Self‐motivated with strong attention to detail
- Comfortable handling multiple tasks in a growing company
Responsibilities
- Recommend custom QMS configurations within the platform
- Perform quality checks to ensure data integrity
- Update internal Client Health trackers and flag risks
- Deliver virtual product Q&A sessions during onboarding
- Proactively follow up with customers to maintain timelines Escalate at-risk projects through proper channels
- Triage and respond to support desk inquiries
- Monitor Self‐Service training reports to ensure client progress
Perks
- Full remote work opportunity — we are a virtual business
- Flexible hours — we measure KPIs, not clock‐punching
- Health Insurance + Health Spending Account (HSA)
- Fun and supportive environment
- Performance‐based bonus
- Opportunity to be part of a growing team and business
- Quarterly in‐person sync‐ups to meet colleagues, align on strategy, and celebrate win
Customer Experience Specialist in Vancouver employer: Isolocity QMS
Isolocity is an exceptional employer that prioritizes employee well-being and growth, offering a fully remote work environment with flexible hours tailored to your lifestyle. As a Customer Experience Specialist, you'll thrive in a fun and supportive culture while contributing to meaningful projects that enhance customer satisfaction across diverse industries. With opportunities for performance-based bonuses and quarterly in-person sync-ups, Isolocity fosters a collaborative atmosphere where your contributions are recognized and valued.
