At a Glance
- Tasks: Support VIP clients and resolve technical issues in a dynamic environment.
- Company: Join Kyndryl, a leader in client services with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible remote work, and opportunities for growth.
- Other info: Be part of a collaborative team with exciting career advancement opportunities.
- Why this job: Make a real impact by supporting executive-level clients and enhancing their experience.
- Qualifications: Degree or experience in tech support, with skills in Windows, MacOS, and Microsoft tools.
The predicted salary is between 59400 - 72600 $ per year.
Support VIP clients and distributed desktop infrastructure as a Technical Analyst in Victoria, British Columbia, with a partially remote work arrangement.
At Kyndryl, this full-time Technical Analyst supports government ministries and agencies through service and project delivery.
You will resolve escalated problems, handle Level 2 and 3 tickets, and maintain desktop services across distributed environments.
The position requires direct contact with pre-approved executive-level clients and strong technical analysis.
Key Responsibilities
- Resolve assigned Level 2 and 3 service tickets
- Provide remote and scheduled support to VIP users
- Test application deployments and imaging changes
- Maintain SMS functionality across client desktops
- Monitor incidents, metrics, and operational performance reports
Requirements
- Related degree or equivalent experience, education, or training
- Experience with Windows, Mac OS, and Microsoft Office
- Experience with Active Directory and Microsoft Azure Entra
- Experience with Microsoft Intune and mobile device management
- Availability for rotational after-hours on-call support
Apply technical analysis, VIP support, and desktop infrastructure expertise to strengthen Kyndryl client services in British Columbia.
Technical Analyst VIP Client Support in Victoria employer: Ism-Canada
Ism-Canada offers a flexible and supportive work environment where employee well-being is prioritized, allowing individuals to thrive in their roles. The company emphasizes purposeful work that drives human progress, providing opportunities for professional growth and development. With a focus on innovation and technology, employees can engage in meaningful projects that contribute to the success of leading businesses.
