Principal Consultant, Adaptive Organization in Toronto

Wanted: dynamic and creative individuals ready to connect with a like‑minded team. You’ll enjoy all the autonomy you need to help our clients make their digital ecosystem faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to the wire. Their expertise will put you on the winning path and keep you there.

Position Overview: ISG advisors in the Adaptive Organization practice enable the business and technology lifecycle and enliven innovation by leveraging the principles of agility, product‑based delivery and modern ways of working: fast, flexible and focused on business outcomes. The challenge of today’s business and IT environment is to be able to rapidly develop and release new capabilities while maintaining stability across the environment. Variations in business need require an understanding of how value is defined, services are architected and consumed, and how work flows across delivery to meet the needs of the business and consumer. This role helps our clients envision and design their future operating model, spanning Technology, Business Process Outsourcing (BPO), Managed Services, and AI‑enabled capabilities.

Your work will include:

• Defining integrated business and technology strategies, modern sourcing and partner ecosystems (including BPO, technology and managed services providers), and governance models that enable agility, innovation, cost efficiency, and resilience across both IT and business operations.
• Helping leaders translate strategy into pragmatic design choices across governance, workforce, sourcing, and service delivery.
• Strategically thinking about the future, assessing current strategic initiatives to develop a future‑state point of view.
• Designing and realizing integrated operating models that increase technology‑ and AI‑enabled business value across IT and business operations.
• Learning how to continuously iterate and improve that value by incorporating real customer feedback and insights.
• Successfully defining organization and culture change strategies needed to effect significant change.
• Collaboratively defining technology, AI, and BPO partnering/sourcing strategies to support the target operating model, including hybrid delivery models (in‑house, outsourced, co‑sourced, global business services, and managed services).

Responsibilities: This role, reporting into the Strategy and Adaptive Organizations Director within the Americas Consulting region Digital practice, supports one or multiple engagements simultaneously with a small to mid‑size team of ISG consultants and advisors. These engagements may be part of a broader program‑level engagement, may focus on a specific technology domain, span the broader technology organization, and/or extend into business operations. This role will also support the development of the Adaptive Organization Solution.

You will:

• Lead complex and/or multiple small‑to‑mid‑size engagements as Project Owner, effectively interfacing with client leadership and ensuring alignment to strategic outcomes.
• Own responsibility for end‑to‑end overall delivery and client satisfaction from strategy and design through implementation and transformation.
• Collaborate within a large, complex delivery team, both as a workstream leader and/or team player, taking direction from and providing support to ISG engagement Partners and Directors.
• Lead clients in incorporating Artificial Intelligence into operating model design, including governance implications, workforce evolution, sourcing strategies, risk management, and value realization frameworks.
• Apply AI and advanced analytics tools to enhance client insight generation, decision‑making, and transformation execution.
• Support business development by working with pursuit teams in shaping opportunities, contributing to proposals and executive presentations, and expanding client relationships with revenue contribution targets aligned with the Principal Consultant level.
• Demonstrate domain expertise via thought leadership, industry network, and experienced credibility.
• Support talent management with recruiting, coaching and mentoring colleagues.
• Develop ISG Intellectual Property (IP) and continuously improve delivery methodology IP.

Required Skillsets:

• This is a remote position based in Toronto, Canada 1099/Contractor position.
• 12+ years of relevant industry, sourcing, managed services, or management consulting.
• 8+ years of experience in IT strategy, digital operating model development, and/or enterprise transformation, including BPO and/or managed services.
• Experience leading small to medium size projects.
• 5+ years in an IT leadership or delivery leadership role (e.g., product management, Agile/DevOps leadership, or complex operations delivery).
• Demonstrable ability to engage with C‑Suite and VP‑level executives to develop complex, transformational strategies and the capability to inspire, influence and support advancing that strategy toward realization.
• Proven knowledge of Product Management disciplines with applied scaled movement to product‑orientation, Agile and/or DevOps in partnership with business and shared services.
• Proven knowledge of standard Technology services areas, common processes and frameworks (Application Development and Management, Data & Analytics, Infrastructure Services, Cybersecurity, AI and Automation, IT Operations and so on).
• Proven knowledge of Business Operations services areas, common processes and frameworks (Finance and Accounting, Finance Operations, HR/HCM Operations, Supply Chain & Procurement, Sales Operations, Customer Service, Call Centers and so on).
• Experience with organization design, human capital optimization, behavior management techniques, and/or cultural transformation is highly desirable.
• Experience supporting business development activities, including opportunity shaping, proposal development, and executive presentations.
• Demonstrated contribution to revenue growth initiatives within consulting or advisory environments.
• Robust industry network, published thought leadership, and credibility a plus.
• Demonstrated understanding of Artificial Intelligence (including Generative AI, Agentic AI, automation, and advanced analytics) and its implications for operating models, workforce design, governance, and sourcing strategies.
• Demonstrated understanding in maturing technologies (APIs, Open Source, Containers, Version Control environments, Data Analytics, Cloud, Cybersecurity, etc.).
• Expert knowledge with MS‑Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, MS Teams and MS Outlook.
• Experience using both physical and virtual methods and tools to conduct client workshops and design sessions (whiteboarding, presentation of ideas, managing to outcomes, collaboration tools like Miro).
• Experience using AI‑centric tools and software to enhance day‑to‑day work with the ability to validate AI‑generated material for accuracy, applicability, and effectiveness.

Education:

• Bachelor’s Degree and or equivalent experience.
• MBA or another advanced degree(s) desirable.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.