Heating Service Technician in Kentville

As a Heating Service Technician, you will complete jobs requested by our customers and solve their issues through diagnostic troubleshooting, performing routine maintenance on their existing systems and installing new equipment. Your goal will be to provide excellent customer service, ensuring the systems you are working on are safe and operating properly as well as completing your work in a timely and effective manner. Your success is dependent on the quality of work you complete and the satisfaction of our customers’ needs. Kindly note that occasional travel may be required.

What We Offer

• Work Environment – Safety training and all equipment provided
• Flexible Work Model – Structured rotational schedule, home after each shift
• Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus
• Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues
• Diagnose and solve complex system problems by completing steps required during inspection, including checking gas flow, thermostats, heat flow, and insulation
• Analyze existing processes and make recommendations for improvement, using best practices and previous experience
• Provide consultative services within defined areas, participate in projects and may lead a stream of work within a project
• Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely
• Demonstrate an understanding of our products and services and area's impact on other parts of organization to support operations within Residential & Commercial Energy Services and our customers
• Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members
• Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention and Distracted Driving
• Understand the requirements of the job and work independently with a minimal degree of supervision, take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example

Your Skills

• Knowledge of wiring, plumbing and some air conditioning is required
• Strong communication skills, both written and verbal, and interpersonal skills
• High customer service focus
• Technical/mechanical aptitude required
• Produces outcomes that demonstrate an understanding of financial impacts
• Ability to work efficiently and safely

Your Experience

• Valid gas technician license is required; dual licensing (oil and gas) is an asset
• 2-4 years of experience is preferred

The expected salary range for this position is $54,380 - $76,132. Placement within range will be based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.