At a Glance
- Tasks: Manage key client relationships and drive growth for a national wireless carrier.
- Company: Join iQmetrix, a leader in telecom software solutions with a collaborative culture.
- Benefits: Competitive salary, comprehensive benefits, flexible work environment, and generous vacation.
- Other info: Enjoy a supportive environment focused on diversity and personal growth.
- Why this job: Make a real impact in the telecom industry while building trusted relationships.
- Qualifications: 7 years in strategic account management with strong negotiation skills.
The predicted salary is between 90000 - 110000 $ per year.
What We Do: iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence, replacing fragmented legacy stacks with a modern, modular operating layer. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by over 370,000 telecom retail professionals across almost 1,000 clients.
How We Do It: We are on a self-management journey, moving away from hierarchy to build collaborative peer-based networks. Decisions are distributed to those best able to make them, allowing individuals to contribute at their highest levels. We are purpose-driven and committed to building a diverse and inclusive environment.
Team Description: The Client Success team owns the commercial health of iQmetrix's largest and most strategic customer relationships, managing day-to-day account management through executive-level growth and retention planning.
About the Role: As an Account Manager (internally known as Client Account Manager II), you'll own one of iQmetrix's largest and most strategically important relationships: a national wireless carrier and its dealer channel. This role is accountable for growing the relationship and expanding iQmetrix's footprint across both the carrier's corporate operations and its independent dealer network.
What You'll Be Doing:
- Serve as the primary executive-level point of contact for a national carrier account.
- Build and sustain trusted relationships at multiple levels of the carrier's organization.
- Own the account's growth plan and revenue targets, identifying and closing expansion opportunities.
- Lead commercial and contract discussions, including pricing structure and renewals.
- Drive adoption of iQmetrix's platform across the dealer base.
- Run structured account reviews, prioritizing key relationships and opportunities.
- Co-own major account initiatives alongside iQmetrix's program and delivery teams.
- Escalate and help resolve customer-impacting issues.
Qualifications:
- 7 years in strategic or enterprise account management with real revenue accountability.
- Experience managing a channel or dealer/partner network.
- A track record of executive-level relationship management.
- Experience leading commercial negotiations.
- Excellent written and verbal communication skills.
Nice to Have:
- Experience in telecom or wireless retail.
- Familiarity with retail technology, POS, or payments platforms.
What We Offer:
- Competitive starting salary.
- Comprehensive benefits package.
- Flexible hybrid working environment.
- Generous vacation and sick leave program.
- RRSP/401K/PF and Share Ownership plans.
- Maternity, adoption, and paternity leave salary top-ups.
- Annual
Client Account Manager employer: iQmetrix
iQmetrix is an exceptional employer that fosters a self-managed, collaborative work culture where employees are empowered to make decisions and contribute meaningfully. With a focus on diversity and inclusion, the company offers competitive salaries starting at $130,000 CAD, along with opportunities for professional growth and hands-on engineering experience in a dynamic environment. Located in Canada, iQmetrix provides a unique chance to work on cutting-edge telecom software solutions while being part of a purpose-driven team dedicated to innovation and excellence.
