Senior Market Research Manager in Toronto

Ipsos is one of the world's largest research companies and the only one primarily managed by researchers. We operate in 90 markets, offer more than 75 data-driven solutions, and serve over 5,000 clients worldwide. Our research, methodological, implementation, and subject matter experts help organizations solve complex business challenges through data-driven insights and evidence-based decision-making.

About Ipsos Understanding Unlimited: Ipsos Understanding Unlimited is Ipsos’ global qualitative research business. We bring “life to life” by listening to, observing and illuminating human interactions, helping clients understand people and bring cultural intelligence into their decision-making. Our global community of 1,300 qualitative specialists includes ethnographers, community managers, semioticians and researchers with diverse expertise.

What makes this role important at Ipsos? As a Senior Account Manager in our qualitative division IUU, you’ll be at the heart of delivering high-quality qualitative research amongst a team of over 20 qualitative research specialists. You’ll turn research designs into well-run studies, manage the details that keep projects on track, moderate with confidence, and provide clients with a reliable day-to-day point of contact. This role is suited to someone who takes ownership, thinks ahead, and understands the foundations of excellent qualitative research.

What You Can Expect To Be Doing:

• Develops and delivers high-quality proposals, research and insights to leading Canadian clients across a variety of sectors.
• Collaborating with different quantitative divisions across Ipsos on client research needs.
• Manage multiple research projects at different phases from proposal to insights delivery.
• Responsible for the client service aspect of the project, coordinating with your fellow researchers to ensure that the clients’ needs are met.
• With manager support, work to develop existing clients and new business streams.
• May act as manager to one or more Account Managers/Research Analysts.

This might be the job for you if you have:

• 3-5 years qualitative market research experience, with strong knowledge of the foundational elements of qualitative research.
• Experience executing a range of in-person and digital qualitative methodologies.
• Proven ability to manage multiple projects, timelines and competing client needs with organization, diplomacy and attention to detail.
• A proactive, solutions-oriented approach, with the ability to anticipate next steps, solve problems and work independently.
• Strong client service skills and experience serving as a day-to-day client contact.
• Strong written and verbal English communication skills.
• A collaborative working style and the ability to contribute effectively within a project team.
• Strong proficiency in Microsoft Office.
• A bachelor’s degree or higher, preferably with a focus on research.
• Must be comfortable with, and proficient at, deploying AI and LLM tools within the Ipsos corporate environment.
• Bilingualism in French and English is an asset.

What’s In It For You: At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package, a flexible workplace policy, and a strong collaborative culture.

Inclusive Workplace Commitment: Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class.