Elevate your career as the Director of Service Delivery with Sparkrock, a 100% remote organization dedicated to societal impact. Lead a high-performing team and drive ERP/SaaS implementations for social benefit organizations.
Sparkrock seeks a Director of Professional Services to manage a $3–5M portfolio and ensure optimal delivery quality. Oversee a diverse team, safeguarding client relationships while navigating budgeting and performance management. Your leadership will be pivotal in reshaping delivery processes and achieving financial milestones in professional services.
Key Responsibilities:
- Own P&L for $3–5M client portfolio
- Oversee ERP/SaaS implementation projects
- Lead and develop Professional Services team
- Act as senior escalation point for key customers
- Identify delivery and financial risks early
Requirements:
- Bachelor's in Business, IT, or related field
- 10-15 years in professional services or project management
- 3-5 years in leadership roles within Professional Services
- Proven track record managing P&L and client relations
- Based in Canada with travel flexibility
Drive impactful service delivery and lead innovation at Sparkrock.
Director of Service Delivery at Sparkrock in Moncton employer: Ionic Partners, LLC
The University of New Brunswick is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in higher education. As the Director of Finance and Administration, you will benefit from a supportive environment that prioritizes employee growth through mentorship and continuous improvement opportunities, all while being part of a historic institution dedicated to excellence in education and community engagement.
