At a Glance
- Tasks: Lead customer success programs and drive growth strategies for QuickBooks in Canada.
- Company: Join Intuit, a leader in financial software with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on driving results and career advancement.
- Why this job: Make a real impact on customer success and retention in a dynamic environment.
- Qualifications: 5+ years in customer success or SaaS with strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Champion commercial outcomes at Intuit as a Senior Growth and Retention Delivery Lead in Toronto.
Focus on improving customer success programs across Canada’s Quick Books platform using BPO partners.
In this pivotal senior role, you will drive the execution of Customer Success Growth and Retention strategies tailored for the Canadian market.
This involves translating global directives into localized delivery plans, overseeing performance indicators, and managing operational relationships with outsourced partners to achieve retention and sales objectives.
Key
Responsibilities
- Lead all operational facets of Canada’s G&R programs
- Create detailed execution plans derived from global strategies
- Analyze performance metrics and drive corrective actions
- Coordinate training and monitoring for partner agents
- Design and implement incentive programs and performance audits
Requirements
- Over 5 years of experience in customer success or Saa S
- Proven track record with retention and commercial metrics
- Expertise in managing outsourced delivery performance
- Ability to influence peers across various markets
- Strong verbal and written communication skills
Advance the standards of G&R delivery while driving impactful results at Intuit. #J-18808-Ljbffr
Senior Delivery Lead for Growth and Retention in Toronto employer: Intuit, Inc.
Intuit, Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in customer success and retention strategies.
