At a Glance
- Tasks: Lead product strategy and design for innovative software solutions.
- Company: Join a forward-thinking company revolutionizing customer service with AI.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Be part of a culture that values innovation and collaboration.
- Why this job: Shape the future of customer service while mentoring a talented team.
- Qualifications: 10+ years in Product Management and strong leadership skills required.
The predicted salary is between 135000 - 165000 $ per year.
We are changing the way people think about customer service by leveraging advanced AI and automation, and we need your help! The Vice President of Product is a senior leader who will craft, lead, and execute a multi-product, multi-year strategy that simplifies and aligns with the global growth and scale we are currently experiencing.
A successful Vice President of Product needs to be experienced in all areas of Product Management Lifecycle, plus also be collaborative and visionary – a trusted leader who can also build and mentor a team of Product Managers.
As Vice President of Product, You Will…
- Plan and lead the strategy and design of new software products and/or enhancements.
- Build and manage the ongoing evolution of a multi-product road map that aligns with IntouchCX's business objectives.
- Build and mentor a team of top-tier talent, including but not limited to: Product Management, Business Analysis, UI/UX.
- Oversee the analysis and design of in-house developed tools as well as various integrations with 3rd party products.
- Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality.
- Ensure the appropriate evolution of IntouchCX software tools.
- Ensure technology solutions align with business requirements and direction.
- Perform continuous reviews of technologies, industry standards, and industry-related developments, as well as user feedback to make recommendations relative to the need for further research and associated changes.
- Promote and advance IntouchCX culture.
- Define and monitor key team and system metrics.
- Ensure all projects and resources align with the budget.
As Vice President of Product, You Need…
- Minimum of 10 years of experience in Product Management and/or Business Analysis.
- Minimum of 7 years’ experience in team leadership.
- Significant experience managing medium to large software projects.
- Ideally Computer Science, Engineering, or a similar degree.
- Experience in Product Management Lifecycle tools and methodologies.
- Experience working with Agile software development methodologies preferred.
- Experience with data integration and reporting an asset.
- Must be knowledgeable about industry trends, best practices, and change management.
- Excellent speaking and writing abilities.
- Ability to prioritize and plan work activities as needed.
- Ability to meet aggressive deadlines and handle multiple and complex projects.
- Ability to coach and mentor employees, providing career and professional guidance.
- Ability to interface with internal and external stakeholders.
Vice President of Product in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
