At a Glance
- Tasks: Lead and inspire a team of Customer Service Representatives to deliver top-notch service.
- Company: Join IntouchCX, a dynamic company focused on customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Thriving environment with room for innovation and career advancement.
- Why this job: Make a real difference by coaching and developing future leaders in customer service.
- Qualifications: High school diploma and 2+ years in customer service or call centre experience.
The predicted salary is between 36000 - 44000 $ per year.
About the Job
The Team Coordinator plays a critical role within Intouch CX.
The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.
As Team Coordinator, You Will...
- Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes
- Be advocates and role models for our CSRs
- Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs
- Perform other duties as assigned
As Team Lead Coordinator, You Have...
- High school diploma or equivalent (required)
- 2+ years experience in the call center and/or customer service industry
- Experience in coaching and mentoring
- Knowledge of call center systems, ACD/IVR and performance statistics
- Ability to work a variety of shifts, including days, evenings, and holidays
- Superior communication skills: Listening, verbal and written
- Skills in MS Office programs (Word, Excel and Power Point)
- Ability to type 30 WPM with accuracy
- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
- Ability to build rapport with clients and interact with team members at various position levels
- Engaging and successful communicator, speaker, and facilitator
- Ability to develop employees through positive motivation
- Strong analytical, problem solving and decision-making skills
- Comfort with technology and frequent technological change
- Adaptable to change and innovation
- Act as a role model and exemplify behaviors in line with our cultural values
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Team Coordinator in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
