At a Glance
- Tasks: Lead compliance and risk management while mentoring a dynamic team.
- Company: Join IntouchCX, a global leader in digital customer experience management.
- Benefits: Enjoy top-notch medical, vision, dental plans, and generous paid time off.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real impact in a bold culture focused on excellence and innovation.
- Qualifications: Post-secondary degree and experience in compliance or audit roles required.
The predicted salary is between 72000 - 88000 $ per year.
About Intouch CX
Intouch CX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services.
For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
Are you looking for an exciting new challenge?
Intouch CX is looking for you!
As one of the world’s leading outsourcing companies, we are seeking our next generation of leaders.
By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.
We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.
- As Risk & Compliance Manager, You Will…
- Supervise and mentor staff to complete assigned projects and tasks within given timelines
- Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements
- Assure audits are being completed and appropriately reported as required by government legislature
- Work alongside other departments to assess operational risks on a regular basis
- Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
- Ensure compliance with the company’s policies and procedures
- Provide insight and recommendations for process improvements that are identified during compliance reviews
- Assist external auditors by providing required documentation as requested
- Support and complete other related projects as needed
- As Risk & Compliance Manager, You Need…
- Post-secondary degree in Business Administration or Finance
- 1-2 years experience in a supervisory position
- 2-3 years experience in an audit or compliance functionist
- Experience working with internal and external contacts
- Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
- Excellent writing skills in order to write necessary required reports
- Strong analytical, critical thinking and problem solving skills
- The ability to research and source information
- The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Excellent time and project management skills
- Ability to adapt to change and innovation
- The ability to travel occasionally
- Equal Employment Opportunities
Intouch CX provides Equal Employment Opportunities in accordance with all provincial and federal laws.
Intouch CX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Accommodations
Intouch CX is committed to accommodating persons with disabilities.
If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- #J-18808-Ljbffr
Risk & Compliance Manager in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
