At a Glance
- Tasks: Lead teams to achieve operational excellence and drive key performance indicators.
- Company: Join IntouchCX, a leader in digital customer experience management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with a focus on team development and operational efficiency.
- Why this job: Make a real impact by empowering teams and enhancing customer experiences.
- Qualifications: Post-secondary education preferred; 5 years in contact center operations required.
The predicted salary is between 81000 - 99000 $ per year.
Lead operational excellence at Intouch CX as an Operations Manager. Drive key performance indicators while managing teams to foster growth and engagement.
Join Intouch CX, a leader in digital customer experience management.
In this Operations Manager role, you will oversee daily operational activities, manage team performance, and deliver optimal service levels.
Your leadership will empower team leaders and ensure that employee development is prioritized for maximum impact.
Key
Responsibilities
- Ensure effective planning and staffing for operations
- Supervise and support team performance
- Implement training and development programs
- Analyze data to enhance production and service
- Motivate teams using relationship-building techniques
Requirements
- Post-secondary education; Business major preferred
- Minimum 5 years in contact center operations
- 3 years in Operations Management overseeing teams
- Experience in client relationship management
- Strong time management and organizational skills
Drive operational efficiency and lead teams to success at Intouch CX, where your contributions matter. #J-18808-Ljbffr
Operations Manager in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
