IntouchCX in Winnipeg is seeking a Team Lead (Supervisor) to guide Customer Service Representatives on a daily basis and ensure top-quality service with every interaction. You will learn and maintain brand knowledge, drive training programs, and support career development through performance evaluations and targeted coaching.
You will manage staffing, monitor KPIs, analyze data, and coordinate with cross-functional teams to resolve issues and improve partner success.
Customer Service Team Lead: Coach, Optimize & Grow KPIs in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
