IntouchCX is seeking a Quality Assurance Analyst to monitor CSRs and Tier 2 teams across Voice, Email, Chat and Social to ensure adherence to quality standards and procedures. In this role you will coach on service quality, complete weekly QA and coaching reports, provide floor support, participate in calibration meetings and help resolve escalated issues with Team Leaders.
Strong communication, high school diploma, 1–2 years QA experience preferred, and ability to multi-task in a fast-paced
Customer Service QA Coach & Floor Support in Winnipeg employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
