At a Glance
- Tasks: Lead and optimize contact center operations while managing cross-functional teams.
- Company: Join IntouchCX, a leader in customer experience solutions.
- Benefits: Competitive salary, relocation support, and opportunities for professional growth.
- Other info: Exciting role based in Calgary with potential for career advancement.
- Why this job: Be a bold leader driving excellence and making a real impact in customer service.
- Qualifications: Proven leadership skills and experience in contact center operations.
The predicted salary is between 90000 - 110000 $ per year.
Intouch CX seeks a Director of Operations to oversee end-to-end contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services.
The role requires a bold leader capable of delivering extraordinary results and managing cross-functional teams.
The position is Calgary-based and requires relocation; the director will drive best practices, staffing plans and KPI-driven improvements across multiple campuses and client engagements.
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Director of Operations in Edmonton employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
