At a Glance
- Tasks: Maintain and repair computer hardware and software in a dynamic environment.
- Company: Join IntouchCX, a global leader in digital customer experience management.
- Benefits: Enjoy industry-leading benefits, paid time off, and amazing career growth opportunities.
- Other info: Inclusive workplace committed to equality and accommodating all applicants.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: High school diploma required; adaptability and strong communication skills are key.
The predicted salary is between 71376 - 87238 $ per year.
About Intouch CX
Intouch CX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services.
For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
- As IT Generalist, You Will…
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/Live Person/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Provide generalized IT support as required
- Interpret service delivery key metrics to problem solve
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed
- As IT Generalist, You Have…
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- Previous experience with Chrome OS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations & presentation skills
- Excellent communication and presentation skills, with a strong attention to detail
- Strong analytical and customer service skills, and ability to work independently and as part of a team
- A highly resourceful, proactive, and reliable attitude
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Intouch CX provides Equal Employment Opportunities in accordance with all provincial and federal laws.
Intouch CX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Intouch CX is committed to accommodating persons with disabilities.
If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Intouch CX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an Intouch CX employee, please report it immediately to hr@intouchcx. com for review and validation.
Benefits of Working as a IT Generalist…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- #J-18808-Ljbffr
IT Generalist in Calgary employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
