At a Glance
- Tasks: Lead and optimize contact center operations for exceptional client satisfaction.
- Company: Join IntouchCX, a leader in customer experience solutions.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Be part of a dynamic team driving innovation and excellence.
- Why this job: Make a real impact on operations and client relationships.
- Qualifications: Post-secondary degree and extensive experience in contact center leadership.
The predicted salary is between 81000 - 99000 $ per year.
Lead the charge in optimizing contact center operations as the Director of Operations at Intouch CX.
Drive excellence in hiring, training, quality control, and performance optimization.
As the Director of Operations, you will coordinate all aspects of the contact center operations, ensuring that staffing, training, and development align with company standards.
Your leadership will shape client satisfaction and business growth while delivering on Service Level Agreements.
Be a pivotal force in fostering a culture of motivation and trust across all teams.
Key
Responsibilities
- Drive best practices in all operational areas
- Ensure effective planning and staff development
- Create action plans for growth and client satisfaction
- Audit adherence to corporate and client policies
- Collaborate with stakeholders for operational consistency
Requirements
- Post-secondary degree in Business
- 7-9 years in contact center leadership roles
- 5 years in client relationship management
- Proven analytical and financial management skills
- Excellent organizational and time management abilities
Shape the future of operations at Intouch CX with your leadership and strategic vision. #J-18808-Ljbffr
Director of Operations Role in Calgary employer: IntouchCX
At IntouchCX, we pride ourselves on being a global leader in digital customer experience management, offering an empowering work culture that fosters growth and innovation. As a Director of Operations, you'll benefit from industry-leading medical, vision, and dental plans, along with ample opportunities for career advancement in a supportive environment that values your contributions and encourages you to drive positive change.
