Responsibilities
- Oversee all aspects of passenger service operations
- Oversee all operations through contracted services
- Administer staffing for the department through scheduling, deployment and general management of Company and contracted Staff
- Coordinate local operations with all appropriate agencies and organizations as needed
- Oversee all cargo and mail handling
- Check invoices from contractor companies
- Ensure all security and safety measures are being followed by staff
- Perform any passenger service functions as directed by Senior Managers
- Maintain close working relationships with all contractors
- Communicate any issues or problems to necessary parties on a timely basis and troubleshooting as necessary
- Prepare management reports
- Represent the Company as necessary
- Contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)
- Train Staff as necessary
