Director – Relationship Management in Toronto

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies.

The Director – BDRM is an integral role focused on relationship management & business development supporting IFDS’ internal & external stakeholders. Reporting to the Senior Vice President-BDRM, this role supports and manages related existing client relationships as assigned, is actively engaged and contributing to all revenue generation opportunities, within current and future service offerings. The incumbent also manages the delivery of our services and solutions tailored to our clients’ needs and project requirements.

Key Responsibilities:

• Business Development & Revenue Generation (50%)
  • Maintains and develops relationships with prospects and Clients for the purposes of expanding the business and delivering assigned solutions.
  • Participates in solution identification and implementation for assigned prospects/clients.
  • Actively participates in identifying prospects in the region and meeting the expectations with sales.
  • Ability to research and analyze to contribute to the understanding of the assigned regions.
  • Progresses pre-identified proposal opportunities, developing content, presentations, schedules, and other artifacts.
  • Engage subject matter experts across the organization in strategic solutions planning.
  • Strong presentation skills to demonstrate IFDS solutions clearly and concisely to prospects.
  • Attend Sales and industry conferences in the regions and connect with prospects.
• Client Oversight Management (50%)
  • Develops multiple effective relationships within a Client’s team.
  • Maintains comprehensive view of client status and intervenes as required to manage escalations and resolve issues.
  • Provides effective oversight of all key initiatives and projects for assigned Clients.
  • Collaborates with Account Management, Operations and Technology team to provide a consolidated view of the Client’s account.
  • Proactively manages the client experience at all management levels within IFDS.
  • Continually updates CRM with all assigned prospects and new Client activity.
  • Builds professional relationships with prospects, clients and other business partners.

Minimum Qualifications:

• 10+ years within the Financial Services Transfer Agency or adjacent businesses.
• Proficiency in either English/French or English/Spanish languages both written and verbal preferred.
• Strong business development and account management experience.
• Superior interpersonal skill to interact with senior business professionals.
• Flexible to travel abroad as required.
• In-depth understanding of IFDS products and capabilities.
• Solid technical knowledge of IFDS applications.
• Demonstrated proficiency in communicating complex business solutions.
• Strong interpersonal and organizational skills.
• Team player with ability to evidence leadership and build consensus.
• High level of competency with MS suite.
• Ability to engage and influence internal stakeholders.

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process.

Salary Range Pay Range (CAD $): 120,000 - 152,000

IFDS offers a comprehensive, competitive compensation & benefits package, a hybrid work environment, continuous learning opportunities, and an inclusive culture.