Content Designer (Artificial Intelligence) Intern in Markham

The IBM Canada Lab in Markham, Ontario is one of the largest R&D facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions. This role is for a Content Design Intern on the IBM Bob team. IBM Bob is an AI coding partner used worldwide. As a Content Design intern, you will own and expand the documentation that helps customers get the most out of Bob.

Your role and responsibilities:

• Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc.
• Work directly in the codebase in a React/MDX repository.
• Keep documentation current with new features.
• When a feature is released, you are in the pull request review loop: reading diffs, asking clarifying questions, and drafting the matching documentation in the same release cycle.
• Make content structure decisions. When a new configuration section or feature area is added, you propose how to organize it.
• Write and review UI copy, including labels, tooltips, empty states, error messages, and onboarding flows.
• Apply IBM Style standards consistently.
• Fix issues that arise in translation files, such as broken MDX syntax or misaligned content structure.
• Address feedback from fluent subject-matter experts when translated content needs correction.
• Run link validation and ensure pull requests pass automated checks before requesting review.
• Use Bob daily to draft content, check consistency, and work through complex documentation tasks.
• Continuously improve how Bob is used across the documentation workflow by creating and refining skills, modes, and rules that make the process more consistent and repeatable.
• Improve doc tooling where you see opportunities. Writing automation scripts is preferred but not required.

Required education:

• High School Diploma/GED

Preferred education:

• Bachelor's Degree

Required technical and professional expertise:

• Strong problem solving and communication skills.
• Ability to work independently and take initiative, as well as collaboratively.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Able to write with clear and direct language. You produce concise, active-voice content with no marketing language, no unnecessary padding, and using consistent application of IBM Style.
• Working familiarity with Git and GitHub.
• Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax.
• Ability to read code well enough to document it accurately, follow a code sample, understand a configuration schema, and recognize when a command-line example is incorrect.

Preferred technical and professional experience:

• Familiarity with AI coding tools.
• Experience with React-based documentation frameworks.
• Exposure to MCP (Model Context Protocol), VS Code extensions, or terminal/shell tooling.
• Experience writing automation scripts.
• Familiarity with internationalization (i18n) workflows, such as managing locale file parity or working with translation tooling.
• Understanding of IBM Design Thinking practices, DevOps and a variety of software engineering concepts.

Program Start Date: May 3 2027

Program Duration: 12-16 months

Candidates must be available to participate in the full duration of the internship.