At a Glance
- Tasks: Lead high-urgency incident management for a critical Government of Canada payroll environment.
- Company: Join IBM, a leader in technology and innovation.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and excellence.
- Why this job: Make a real impact by leading critical service restoration efforts.
- Qualifications: 8–10 years in Incident Management with strong leadership skills.
The predicted salary is between 98550 - 120450 $ per year.
Lead IBM’s Incident Management function for a business-critical Government of Canada payroll environment, using incident command and executive communication skills. As Incident Management Leader, you will direct high-urgency production response across a complex enterprise environment. You will lead the IBM Incident Management team, coordinate application, payroll operations, infrastructure, database, architecture, and change teams. The work centers on service restoration, escalation management, operational readiness, and clear client communication.
Key Responsibilities:
- Lead high-urgency production incidents from coordination through resolution
- Direct incident bridges and executive escalations
- Coordinate technical and operational teams during recovery
- Communicate impact, risks, decisions, and resolution paths
- Strengthen processes, documentation, reviews, and performance measures
Requirements:
- 8–10 years in Incident Management and enterprise production environments
- Experience leading teams during critical service events
- Strong incident command, ITIL, and escalation management knowledge
- Clear executive, client, written, and presentation communication
- Government of Canada security clearance eligibility required
Bring decisive leadership, service restoration expertise, and stakeholder communication skills to IBM’s critical payroll environment.
Incident Management Leader in Edmonton employer: International Business Machines Corporation
At IBM Consulting, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for those in the Senior Managing Consultant SAP HANA Billing Solutions role. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that values diverse perspectives. Located in a vibrant tech hub, you will have access to cutting-edge resources and a network of industry leaders, empowering you to drive impactful change for our clients while advancing your career.
Contact Details:
International Business Machines Corporation Recruitment Team
