At a Glance
- Tasks: Monitor real-time payments technology and respond to incidents in a fast-paced environment.
- Company: Join Interac, a leader in payment technology with a focus on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic work environment with rotating shifts and a chance to enhance your skills.
- Why this job: Be part of a critical team ensuring seamless payment operations and making a difference.
- Qualifications: Degree or diploma in tech operations and 2-3 years of relevant experience.
The predicted salary is between 41850 - 51150 $ per year.
Monitor Interac's real-time payments technology onsite while applying incident triage and infrastructure health expertise across 24x7 operations.
As Technical Support Coordinator, you will support the Interac Real Time Payments Command Centre.
Your work includes event monitoring, outage response, technical recovery, and escalation.
You will also document resolutions and maintain operational knowledge.
Key Responsibilities
- Monitor application and infrastructure health for potential issues
- Respond to incidents and outages promptly
- Perform initial triage and impact assessments
- Escalate events to Level 2 Support teams
- Document incidents, troubleshooting, and technical recoveries
Requirements
- Degree, diploma, or equivalent technology operations experience
- Two to three years in 24x7 technology operations
- Proficiency with event management and network monitoring tools
- Familiarity with Service Now, Jira, Splunk, Pager Duty, or Dynatrace
- Availability for onsite 12-hour rotating shifts
Bring analytical problem-solving, incident coordination, and monitoring expertise to Interac's critical real-time payments operations.
Technical Operations Support Coordinator in Toronto employer: Interac Corp.
Interac Corp. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive impactful product strategies in a dynamic environment. Located in Canada, we offer competitive benefits, professional development opportunities, and a commitment to employee growth, making it an ideal place for those looking to make a meaningful contribution in the fintech sector.
