AppOps, Senior Specialist in Toronto

Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With: The AppOps, Senior Specialist will report to the Leader, Product Operations for e-Transfer/Money Movement and work closely with Product, Development, DevSecOps, Architecture, Observability, Security, Enterprise Incident Management and Enterprise Change Management teams. You’ll also work with internal stakeholders, financial institutions, technology partners and vendors to support incident response, service restoration and the continuous improvement of our operational capabilities.

What You Will Do:

• Provide end-to-end operational ownership and 24/7 production support for large-scale Java and JEE applications, with a focus on availability, resilience and rapid service recovery.
• Participate in an on-call rotation, respond to alerts, triage incidents and lead technical investigation calls for escalated production issues.
• Diagnose complex application, infrastructure, database and network issues using application performance monitoring tools and detailed log analysis.
• Lead root-cause analysis and post-incident reviews, translating findings into practical actions that prevent recurrence and reduce mean time to recovery.
• Design, implement and continuously improve observability capabilities for large-scale Java applications using tools such as AppDynamics, Dynatrace, Splunk and ELK.
• Identify monitoring and performance gaps and develop effective health rules, alerts, dashboards and synthetic monitoring solutions.
• Produce performance analyses, operational reports and knowledge-base documentation that improve system visibility and support informed decision-making.
• Identify and implement automation and self-remediation opportunities that reduce manual effort, improve detection and accelerate incident response.
• Integrate observability and service-management platforms, including AppDynamics, Splunk, PagerDuty and ServiceNow, to strengthen incident detection, escalation and resolution workflows.
• Configure and tune alerts, escalation paths and operational workflows to improve signal quality and reduce unnecessary operational noise.
• Support APIs, microservices, containers and other modern application architectures across complex production environments.
• Review and create network rules and configure network appliances to investigate and resolve connectivity issues.
• Develop practical solutions during incidents and unplanned events to mitigate customer impact and restore service quickly.
• Create and maintain technical guides, implementation plans, validation checklists, operating procedures and post-incident reports.
• Provide next-level technical support, coaching and day-to-day guidance to Application Operations Analysts and Specialists.
• Contribute to reliability and operational-improvement initiatives that support the continued evolution of Interac’s SRE practices and next-generation platforms.

What You Bring:

• A university degree in Computer Science, Engineering or an equivalent combination of education and relevant professional experience.
• 5+ years of combined experience in Java software development and application support or maintenance, preferably within payment systems or banking.
• At least three years of hands-on experience supporting and maintaining Java or JEE applications, including application monitoring, dashboard design and alert tuning.
• Strong expertise in Core Java, object-oriented programming, RESTful services and open-source frameworks such as Spring and Apache.
• Experience with data transformation technologies and formats such as JAXB2, JSON and XML.
• A strong Site Reliability Engineering mindset, with a focus on improving application and infrastructure reliability, stability and performance.
• Experience supporting high-throughput, low-latency and service-oriented architectures in production environments.
• Advanced troubleshooting and debugging experience across the Java technology stack, including API- and network-level investigation.
• Hands-on experience with application monitoring and observability tools such as AppDynamics, Dynatrace, Splunk and ELK.
• A solid understanding of Linux and middleware platforms such as WebSphere, along with experience tuning Linux, Windows and network infrastructure.
• Knowledge of cloud- and container-based architectures, including Docker and Kubernetes.
• Experience with relational database technologies such as Oracle or DB2, including the ability to write SQL queries and produce reports from databases and Splunk.
• A strong understanding of networking concepts and hardware, including firewalls, load balancers and network appliances.
• Experience with CI/CD platforms, application deployment and release-management processes.
• Experience using scripting and automation technologies such as Bash, PowerShell, Python and Ansible.
• Knowledge of ISO payment standards and experience troubleshooting APIs and networks within a payment ecosystem.
• A solid understanding of ITIL service-management processes and operational best practices.
• Experience contributing to software delivery within an Agile development environment.
• Strong technical writing skills, including the ability to produce technical guides, implementation plans, validation checklists and post-incident reports.
• Strong communication and interpersonal skills, with the ability to explain technical or sensitive information clearly and work through challenging stakeholder situations.
• The ability to manage competing priorities, remain organised and synthesise information from multiple sources in high-pressure situations.
• A proactive and adaptable approach, with a commitment to learning new technologies and contributing effectively within a collaborative team environment.
• The ability and willingness to participate in a 24/7 on-call environment, including non-routine evening and weekend hours.

Eligibility to work for Interac Corp. in Canada in a full-time capacity.

What We’re Offering: The hiring range for this position is $105,000 - $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge.
• Comprehensive employer-paid benefits coverage for peace of mind.
• Market-leading employer-funded RRSP program to invest in your future.
• Flexible hybrid work model for better work-life balance.
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family.
• Pregnancy and parental leave top-up to support growing families.
• Charitable donation matching with United Way to amplify your impact.

Why Join Us? At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.