Senior Program Manager in Vancouver

Our team and what we'll accomplish together

TELUS Health Data Services is at the forefront of Canada's health data interoperability movement and we're at a pivotal moment. You'll lead end-to-end program management across our delivery workstreams, translating strategic priorities into well-structured, trackable execution plans that power real healthcare outcomes. In this role, you'll partner closely with Product Management and Engineering to evolve our roadmap, drive quarterly planning cycles, and own risk management across a dynamic, expert team that values accountability, transparency, and genuine collaboration. Your work will enable clinicians across Canada to access patient health data at the point of care, improving outcomes and advancing a seamlessly integrated digital health ecosystem all while securing personal health information and driving technical innovation with genuine societal impact.

What you'll do

• Own end-to-end program management across HDS delivery workstreams, translating strategic priorities from Product Management into well-structured, trackable execution plans; maintain and evolve the program roadmap in partnership with Product Management and Engineering leads to ensure quarterly and sprint-level plans reflect capacity, dependencies, and delivery commitments to clients.
• Lead quarterly planning cycles and facilitate risk review sessions using structured frameworks (e.g., ROAM); own the program risk log and drive accountability for risk mitigation across engineering, product, and business teams.
• Track capital expenditure and program budgets; flag variances and support financial reporting cycles including monthly business reviews and executive updates; produce clear, well-structured status communications and stakeholder updates for leadership and cross-functional audiences.
• Act as the primary point of contact for external program partners (Infoway, provincial ministries, health authorities) on program-level matters; drive multi-party contract review cycles, synthesize internal comments, and coordinate legal, finance, and Product Management stakeholders to move agreements to execution.
• Identify and develop new government funding, co-investment, and interoperability partnership opportunities that support the portfolio's growth mandate; engage with provincial and national stakeholders on connected care initiatives, trust frameworks, and data sharing agreements.
• Support the strategic build-out of a TELUS Health Information Exchange by coordinating across HDS, EMR product teams, and external health systems to align architecture, scope, and go-to-market sequencing; facilitate cross-functional alignment between Product Management, Engineering, Legal, and Sales as new interoperability use cases are scoped and commercialized.
• Serve as the central coordination layer between engineering, Product Management, legal, finance, and business development; build and maintain trusted relationships with client-side counterparts (health authority program managers, provincial IT leads) to support delivery alignment and renewal conversations.

Qualifications

• 7+ years of progressive program or project management experience in a technology, digital health, or health IT environment.
• Demonstrated ability to manage complex, multi-stakeholder programs with competing priorities, tight timelines, and significant ambiguity.
• Experience working with or within government, public health systems, or regulated health data environments — including familiarity with funding application and contract management processes.
• Strong written and verbal communication skills; proven ability to distill complex technical and program content into crisp executive-level communications.
• Track record of building trusted relationships with external partners (government agencies, health authorities, vendors) and internal cross-functional teams.
• Comfortable with financial tracking: capital budgets, actuals vs. variance, and monthly financial reporting.
• Hands-on experience running risk management processes (risk logs, ROAM or equivalent frameworks) and facilitating risk reviews with delivery teams.
• Proficient with program management and collaboration tools (e.g., Jira, Confluence, Google Workspace).
• Fluency in English (required); French language skills are a great-to-have.

Great-to-haves

• Familiarity with health data interoperability standards and ecosystem (FHIR 4, HL7, SNOMED, provincial health information networks, Canada Health Infoway programs).
• PMP, PgMP, or equivalent professional certification; exposure to agile delivery frameworks (SAFe, Scrum, Kanban) and experience coordinating across multiple sprint teams.
• Experience supporting or leading contract negotiations for technology services with government or health sector clients.

Salary Range: $86,000-$136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.