At a Glance
- Tasks: Lead ServiceNow portal delivery and translate complex public sector needs into actionable solutions.
- Company: Join TELUS, a leader in innovative technology solutions for the public sector.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to drive innovation and improve community services.
- Why this job: Make a real impact by enhancing public sector services through cutting-edge technology.
- Qualifications: 5+ years in delivery, with ServiceNow and public sector experience preferred.
The predicted salary is between 135000 - 165000 $ per year.
Lead ServiceNow portal delivery for TELUS, translating complex public sector requirements into actionable solutions across business, operational, and technical teams. As an experienced Business Consultant, you will support end-to-end delivery for a high-profile Large Complex Deal customer. You will drive process alignment, define requirements, refine roadmap priorities, and prepare a secure custom Service Portal for rollout. The work spans ServiceNow, New Service Introduction, Agile delivery, governance, and operational readiness.
Key Responsibilities:
- Support end-to-end Service Portal project execution
- Translate contractual mandates into Epics and User Stories
- Analyze workflows and guide future-state process adoption
- Coordinate security, privacy, architecture, and governance alignment
- Track acceptance criteria, risks, issues, and leadership updates
Requirements:
- Five or more years in delivery, analysis, or improvement
- ServiceNow and modern service portal experience
- Public sector or highly regulated delivery experience
- Agile, Waterfall, planning, and stakeholder management proficiency
- Strong facilitation, communication, and problem-solving abilities
Apply business analysis, ServiceNow expertise, and stakeholder leadership to strengthen TELUS public sector portal delivery and readiness.
ServiceNow Business Consultant Public Sector in Toronto employer: Intello Technologies Inc.
TELUS is an exceptional employer that prioritizes innovation, teamwork, and community impact, making it a rewarding place to work for professionals in the technology sales sector. With a flexible work culture that supports both remote and in-office options, employees enjoy a comprehensive benefits package, including competitive salaries, generous vacation time, and opportunities for career growth and development. Joining TELUS means being part of a passionate team dedicated to delivering top-notch client experiences while contributing to meaningful digital transformation initiatives across various industries.
