At a Glance
- Tasks: Lead the strategy for innovative sales technology and drive measurable improvements in performance.
- Company: Join TELUS, a people-focused tech leader committed to innovation and community impact.
- Benefits: Enjoy competitive salary, flexible work options, generous vacation, and career growth opportunities.
- Other info: Be part of a diverse team that values your unique contributions and fosters innovation.
- Why this job: Make a real impact on sales performance using cutting-edge AI and telephony platforms.
- Qualifications: 5+ years in product management with experience in sales technology and telephony platforms.
The predicted salary is between 86000 - 136000 $ per year.
Location: Toronto, ON, CA; Calgary, AB, CA; Vancouver, BC, CA
About the Channel Technology and Sales Strategy Team
The Channel Technology and Sales Strategy team drives GTM effectiveness through innovation at the intersection of systems, people, and processes. We explore cutting-edge solutions, optimize sales workflows, and build strategic frameworks that empower our sales teams to operate at peak performance.
The Impact You’ll Make
As the Senior Technical Product Manager, you will own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB, directly enabling our sales teams to coach smarter, forecast more accurately, and close bigger deals. Your work drives measurable improvements in seller performance and revenue impact.
You will report to the Manager of the Sales Technology team and combine strategic thinking, technical expertise, and cross‑functional leadership to help lead our sales technology transformation. You will define and execute the vision of how we leverage conversational intelligence (AI‑powered call coaching and pipeline insights that help sales teams improve performance) across TELUS SMB to elevate seller performance, customer engagement, and revenue predictability.
What You’ll Do
- Lead the roadmap and governance for our telephony platforms (NICE CX One, Ring Central, Genesys Cloud, Business Connect) ensuring alignment with business objectives and integration with Salesforce and other GTM systems.
- Define the strategy and vision for how we use call coaching and conversational intelligence to improve seller performance—including use cases, success metrics, and expected ROI.
- Partner with sales leadership to identify high‑impact use cases and translate them into product requirements that drive behavioral changes and seller excellence.
- Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue (working with Business Intelligence teams to execute).
- Drive adoption and enablement by leading the development of training resources, communication plans, and engagement programs that embed call coaching and AI into daily sales operations (partnering with enablement and sales operations teams).
- Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs—providing visibility to leadership on your roadmap's business value.
- Create and present business cases to secure funding and leadership alignment for your roadmap priorities (quarterly reviews with director and VP stakeholders).
Qualifications Must‑Haves:
- 5+ years of product strategy, product management, or product operations experience — ideally with focus on sales technology, sales operations, telephony platforms, or enterprise GTM systems.
- 2+ years of hands‑on experience with at least ONE telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR ONE conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud).
- Direct experience working with sales teams — either as a former sales professional, sales operations leader, or product manager selling to sales organizations.
- Understanding of AI and generative AI fundamentals.
- Proven track record of leading adoption and change management for enterprise tools.
- Strong strategic communication and influence skills.
Nice‑to‑Haves:
- Familiarity with multiple platforms in the telephony or conversational intelligence ecosystem.
- Experience with Salesforce integration and CRM system architecture.
- Background in enterprise sales operations or sales enablement leadership.
Why Come Work With Us
- Strategic Leadership Authority: You own the strategy, roadmap, and adoption plan for a critical sales technology transformation.
- High Revenue Impact: Your work directly affects seller performance, pipeline accuracy, and revenue outcomes.
- Modern Technology Stack: You'll work with leading‑edge conversational intelligence and telephony platforms.
- Flexible Work: We provide the tools and technology you need to work from wherever you're most productive.
Salary Range: $86,000–$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
- Generous company matched pension and share purchase programs.
- Opportunity to give back to communities in which we work, live and serve.
- Career growth and learning & development opportunities to develop your skills.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here.
Senior Technical Product Manager in St. John's employer: Intello Technologies Inc.
TELUS is an exceptional employer that prioritizes innovation, teamwork, and community impact, making it a rewarding place to work for professionals in the technology sales sector. With a flexible work culture that supports both remote and in-office options, employees enjoy a comprehensive benefits package, including competitive salaries, generous vacation time, and opportunities for career growth and development. Joining TELUS means being part of a passionate team dedicated to delivering top-notch client experiences while contributing to meaningful digital transformation initiatives across various industries.
