Lead Advanced Field Service Technician in Vaughan

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

The Advanced Customer Service Technician will operate within our customers' facilities performing the maintenance function per the Intelligrated contract. This role is critical to the smooth operation of our customer's distribution centers and will involve troubleshooting, repair, and preventive maintenance of various material handling systems. The technician will coordinate with other departments for the safe and satisfactory completion of job tasks and represent Intelligrated on site while following customer guidelines for general work practices.

Responsibilities:

• Completes work orders, records, logs, and other written or computer-based documents according to established procedures.
• Diagnose problems using technical drawings (e.g., blueprints, schematics) and diagnostic tools (e.g., multi-meter, laptop).
• Follow appropriate safety procedures and use Personal Protective Equipment (PPE) while maintaining equipment.
• Assist other Technicians in troubleshooting, repair, and maintenance of distribution center material handling equipment.
• Operate material handling equipment, battery equipment, moving machinery, and other powered equipment.
• Perform preventive maintenance and repairs on equipment according to safety and quality procedures.
• Assist in the development of specific technical and training documentation.
• Provide resolutions to mechanical, technical/controls issues; document all information relating to customer support issues in CMMS and Dashboard database.
• Provide information to the Customer Service Department and other members of management to enhance Customer Service success.
• Follow up with customers and other departments to ensure issues have been resolved.
• Participate in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate.
• Maintain inventory of company supplied tools and PPE.
• Complete appropriate paperwork in a timely manner.
• Adhere to all department and company standards, operating procedures, and safety requirements while contributing to improvement.
• Able to diagnose and repair equipment with little assistance.
• Strong understanding of machine controls.
• Serve as a Technical Trainer to the Customer Service Technician.
• Analyze and troubleshoot reoccurring issues and create an action plan/RAIL to support the change.
• Perform other duties as requested, directed, or assigned from time to time.
• Ability to work at heights using fall protection PPE.
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory; this is for training purposes.
• Act as CSS Site Supervisor on days required.
• Availability to work different shifts, including days, afternoons, nights, and weekends.

Qualifications:

• High school diploma or equivalent required.
• 4 years of mechanical troubleshooting and repair experience.
• 4 years of electrical troubleshooting and repair experience.
• 4 years of experience using MS Office (Word, Excel, PowerPoint, and Outlook).
• Associates or Bachelor's Degree in Electrical Engineering preferred.
• Electrical Engineering license and PLC controls experience are valued.

All your information will be kept confidential according to EEO guidelines.