Lead Advanced Field Service Technician in Calgary

Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.

The Advanced Customer Service Technician will operate within our customers' facilities performing the maintenance function per the Intelligrated contract. This role is critical to the smooth operation of our customer's distribution centers and will involve troubleshooting, repair, and preventive maintenance of various material handling systems. The technician will coordinate with other departments for the safe and satisfactory completion of job tasks and represent Intelligrated on site while following customer guidelines for general work practices.

Responsibilities:

• Completes work orders, records, logs, and other written or computer-based documents according to established procedures.
• Diagnoses problems using technical drawings (e.g., blueprints, schematics) and diagnostic tools (e.g., multi-meter, laptop).
• Follows appropriate safety procedures and uses Personal Protective Equipment (PPE) while maintaining equipment.
• Assists other Technicians in troubleshooting, repair, and maintenance of distribution center material handling equipment.
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment.
• Performs preventive maintenance and repairs on equipment according to safety and quality procedures.
• Can assist in the development of specific technical and training documentation.
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database.
• Utilizes resources in other departments (when necessary) to expedite the resolution of conveyor-related issues.
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success.
• Follows up with customers and other departments to ensure issues have been resolved.
• Participates in cleaning the conveyor systems, maintenance shop area, and part cage as appropriate.
• Maintains inventory of company supplied tools and PPE.
• Completes appropriate paperwork in a timely manner.
• Adheres to all department and company standards, operating procedures, and safety requirements while contributing to improvement.
• Able to diagnose and repair equipment with little assistance.
• Has strong understanding of machine controls.
• Serves as a Technical Trainer to the Customer Service Technician.
• Analyzes and troubleshoots reoccurring issues and creates an action plan/RAIL to support the change.
• Performs other duties as requested, directed, or assigned from time to time.
• Ability to work at heights using fall protection PPE.
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory; this is for training purposes and is strongly encouraged to help develop skills and learn networking across the many avenues Honeywell has to offer.
• Acts as CSS Site Supervisor on days required.
• Availability to work different shifts, including days, afternoons, nights, and weekends.

Qualifications:

• High school diploma or equivalent required.
• 4 years of mechanical troubleshooting and repair experience.
• 4 years of electrical troubleshooting and repair experience.
• 4 years of experience using MS Office (Word, Excel, PowerPoint, and Outlook).
• Associates or Bachelor's Degree in Electrical Engineering preferred.
• PLC controls experience.

All your information will be kept confidential according to EEO guidelines.